Mahad Abdi
COLUMBUS,Ohio
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help achieve company goals.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Iman Wireless
06.2023 - 12.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
IT Intern
Al Rahma Mosque
01.2023 - 06.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Assisted IT team members by crafting project research material for implementation.
Security Officer
Securitas Security Services USA
01.2021 - 12.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
No Degree - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT02.2025
High School Diploma -
Horizon Science Academy Columbus
Columbus, OH05.2022
Skills
- Software Installation
- Troubleshooting
- Technical Troubleshooting
- Customer service expert
- Windows 10
- Customer Service
- Service support
- Problem-Solving
- Help Desk Support
- Printer setup
- Application support
- Pursing my Comptia A and Security certifications in the very near future
Languages
somali
Native or Bilingual
Timeline
IT Help Desk Technician
Iman Wireless
06.2023 - 12.2023
IT Intern
Al Rahma Mosque
01.2023 - 06.2023
Security Officer
Securitas Security Services USA
01.2021 - 12.2021
No Degree - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Horizon Science Academy Columbus