Alyaa Abou-Bakara

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• Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
• Documented troubleshooting procedures and solutions, improving knowledge base accessibility for team members.
• Managed user access requests and account configurations, maintaining data security protocols effectively.
• Collaborated with IT teams to implement upgrades and system enhancements, improving overall service delivery.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Offering technical assistance to users regarding the configuration, setup, and maintenance of products
• Managed IT projects.
• DHCP, AD, TCP/IP
• Bomgar Remote Support.
• Manage User Accounts.
• Auto-Patching

• Support teachers and students with computer problems and new software.
• Troubleshoot computer and printer problems.
• Developed engaging lesson plans integrating technology into classroom instruction
• Implemented classroom management strategies to maintain a productive learning environment
• Provided technical support to students in troubleshooting software and hardware issues
• Mentored students in responsible internet use and online safety practices
• Supported students with special needs by adapting lessons and providing necessary accommodations, facilitating an inclusive learning environment.
• Managed computer lab inventory and maintenance schedules, ensuring optimal functionality for daily use by students and staff.
• Promoted digital citizenship by teaching students responsible online behavior and internet safety protocols.

• Updated inventory on the online platform.
• Maintained computer upgrades to ensure system security and ease of use.
• Provide timely and accurate information reflecting a customer-oriented image for the company.
• Assisted clients with product selection.

• Maintained and troubleshot computer systems and printers.
• Installed and upgraded new software systems to ensure computer security.
• Diagnosed and repaired hardware and software issues for various computer systems.
• Installed and configured operating systems, applications, and network components.
• Maintained inventory of parts and supplies, ensuring availability for repairs.

• Executed daily work strategies with a team and followed oral and written instructions from management in a timely and efficient manner to increase productivity.
• Provided timely and accurate information regarding upgraded computer systems and hardware updates.
• Performed troubleshooting techniques on desktops and laptops.
• Imaged deceives using Windows Deployment Services.
• Integrated technology tools such as smartboards, tablets, and educational software programs to enhance lesson delivery effectively.