King Gaskins

IT Support Specialist

• Active Directory Administration: Managed user accounts, permissions, and group policies to maintain secure access control.
• JAMF Management: Administered and supported Apple devices using JAMF for effective device management and troubleshooting.
• Ticketing System Management: Utilized a ticketing system to log, prioritize, and resolve user-reported technical issues efficiently.
• Onboarding and Offboarding of Equipment: Oversaw the setup and deactivation of IT equipment for new hires and departures, ensuring seamless transitions.
• Asset Tagging: Conducted inventory management by tracking and labeling IT assets for security and organization.
• User Assistance: Delivered technical support by addressing hardware and software issues and guiding users through troubleshooting steps.
• General Facility Maintenance: Supported the IT infrastructure by ensuring all systems and equipment operated smoothly.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.

Successfully deployed and configured 20+ workstations to operational readiness.

• Assisted in the setup of telecommunications equipment, ensuring proper functionality across all systems.
• Installed and tested peripherals, including monitors, keyboards, mice, and printers, ensuring seamless integration.
• Ensured reliable Ethernet connectivity and verified network access and workstation docking stability.
• Learned and implemented new software testing procedures.

• Contributed to Labster Security team's SOC 2 project and various security tasks, including security awareness training and testing
• Also created and deployed company-wide phishing campaigns using KnowBe4
• Utilized Drata Compliance Management tool for compliance tasks and researched data security frameworks like GDPR
• Wireshark for traffic capture and analyzed security pointers using Datadog
• Also performed SSL scanning using Qualys to scan all of the Company's public-facing IP addresses
• Configured Windows firewalls for clients, managing port blocking and allowing as-needed
• Used Qualys to scan all of the companies' public-facing IP addresses
• Collaborated with Information Security Officer on various responsibilities, addressing internal and customer-side requests promptly through Jira ticket system
• Oversaw smooth setup and configuration of company laptops and VR headsets, demonstrating comprehensive troubleshooting skills and staying updated with latest CVEs