Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Haruna Mohammed

Norcross,GA

Summary

Detail-oriented IT Systems Engineer with 15 years of experience in enterprise environments, specializing in network and systems administration, end-user support, and cloud platforms such as AWS and Azure. Expertise in managing remote IT infrastructure and conducting root-cause analysis to enhance system performance. Demonstrated success in training users and documenting technical procedures, with a focus on supporting healthcare and software development operations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Desk Technician

PruittHealth
Norcross, GA
05.2022 - Current
  • Resolve IT support tickets across hardware, software, and network systems.
  • Manage AD accounts, Citrix Cloud, and IBM MaaS360 for device administration.
  • Resolved customer service requests in a timely manner and escalated complex problems as needed.
  • Served as first point of contact for incoming technical service calls and emails.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
  • Monitored Service Desk queues, responded to inquiries and documented resolutions within established SLAs.

Software Developer

SAPROSOFT Solutions
Accra, Ghana
08.2013 - 11.2023
  • Led training on hospital management systems and conducted software upgrades.
  • Designed user-friendly interfaces and tested code for robust performance.
  • Coordinated client rollouts and provided ongoing tech support.

Field Engineer

PAR Technology
New Hartford, NY
06.2021 - 01.2023
  • Provided network/systems administration for business environments.
  • Reinstalled OS using ghost software applications.
  • Performed wireless and wired network installations.
  • Installed and repaired hardware/software and peripheral equipment.
  • Delivered end-to-end engineering and installation of route-based IP network solutions.
  • Responded to emergency repair calls promptly, including nights/weekends.

Computer Repair Technician

iDope Tallahassee LLC
Tallahassee, FL
07.2020 - 03.2021
  • Diagnosed and repaired consumer devices; performed software upgrades.
  • Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
  • Utilized diagnostic tools to detect errors in hardware configuration.
  • Installed operating systems and applications software on customer computers.

IT Manager

Juaso Government Hospital
Juaso, Ghana
08.2008 - 03.2020
  • Managed server infrastructure, security protocols, and user support.
  • Trained staff on HMIS systems; maintained disaster recovery strategies.
  • Oversaw department budgets, procurement, and compliance adherence.

Education

Master of Science - Computer Science

Florida A&M University
Tallahassee, FL
01.2022

Project Management Certification -

International Scrum Institute
07.2021

Certificate - Global Health Inequity

Florida A&M University
Tallahassee, FL
01.2019

BSc - Information & Communication Technology

KNUST
Kumasi, Ghana
03.2015

Associate - Network and System Administration

JANS Computer Training Institute
Kumasi, Ghana
05.2009

Skills

  • Windows Server
  • MacOS
  • Linux
  • JAMF Pro
  • Microsoft 365
  • Citrix Cloud
  • LAN/WAN
  • Firewalls
  • TCP/IP
  • VPN
  • Remote Desktop
  • NIST 800-53
  • Endpoint Protection
  • Data Backup & Recovery
  • AWS
  • Azure
  • Entra ID
  • VMware
  • MS SQL
  • MySQL
  • IBM MaaS360
  • Helpdesk Systems
  • Performance Monitor
  • Technical Documentation
  • CompTIA A Certified
  • ITIL Framework
  • Server Administration
  • Active Directory Management
  • Cybersecurity Best Practices
  • Network Troubleshooting

Websites

Certification

  • Jamf Certified Associate
  • ControlUp Certified Professional
  • ControlUp Real-Time DX Certified Associate
  • ControlUp Edge DX Certified Associate
  • Cisco DUO MFA Certifications
  • CompTIA A+

Timeline

Service Desk Technician

PruittHealth
05.2022 - Current

Field Engineer

PAR Technology
06.2021 - 01.2023

Computer Repair Technician

iDope Tallahassee LLC
07.2020 - 03.2021

Software Developer

SAPROSOFT Solutions
08.2013 - 11.2023

IT Manager

Juaso Government Hospital
08.2008 - 03.2020

Master of Science - Computer Science

Florida A&M University

Project Management Certification -

International Scrum Institute

Certificate - Global Health Inequity

Florida A&M University

BSc - Information & Communication Technology

KNUST

Associate - Network and System Administration

JANS Computer Training Institute

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