Kennen Choate
Slidell,LA
Summary
Motivated and customer-focused entry-level IT support representative with a strong background in troubleshooting, technical support, and customer service. Experienced in installing, securing, monitoring, managing, and maintaining both physical and virtual Windows servers. Possesses a working knowledge of networking technology including switches, firewalls, and routers. Proficient in Linux administration and ensuring the security of Linux-based systems. Skilled in performing software installation, maintenance, and monitoring tasks. Holds a Bachelor's degree in Information Technology. Eager to apply diverse IT skills and cybersecurity knowledge to assist in the investigation of crimes and cybersecurity incidents. Committed to recovering hidden, encrypted, or deleted information relevant to the case while safeguarding data integrity.
Overview
6
6
years of professional experience
Work History
Help Desk, Service Desk, Technician Intern
In-Telecom
Slidell, LA
10.2024 - 01.2025
- Managed ticketing system effectively, prioritizing tasks based on urgency and impact on business operations.
- Reduced downtime by proactively identifying and resolving technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
Scanning
Slidell Animal Control/Police Station
Slidell, LA
08.2024 - 10.2024
- Help desk
- Expedited document processing by scanning, copying, faxing, or emailing materials as requested.
Hostess
Beef Connection Restaurant
Gretna, LA
08.2018 - 05.2022
- Computer Setup
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Information Technology
University of Southern Mississippi
Hattiesburg, MS05.2024
Associate of Applied Science - Information Technology
Pearl River Community College
Poplarville, MS05.2021
Skills
- Active Directory
- Firewalls and VPN’S
- Windows Server
- Digital Forensics
- Troubleshooting MSP
- Collaborative IT problem solving
- End-User IT/ RMM user support
COURSEWORK
- Data analysis
- Kali Linux Configuration
- Kali Linux Terminal
- Digital Forensic concepts
- Information Technology
Timeline
Help Desk, Service Desk, Technician Intern
In-Telecom
10.2024 - 01.2025
Scanning
Slidell Animal Control/Police Station
08.2024 - 10.2024
Hostess
Beef Connection Restaurant
08.2018 - 05.2022
Bachelor of Science - Information Technology
University of Southern Mississippi
Associate of Applied Science - Information Technology
Pearl River Community College