Kennen Choate
Slidell,LA
Summary
Motivated and customer-focused entry-level IT support representative. Skilled in troubleshooting, technical support, and customer service. Able to install, secure, monitor, manage, and maintain all Windows servers, both physical and virtual. Working knowledge of networking technology such as switches, firewalls, and routers. Proficient in Linux Administration and security of Linux-based systems. Perform software installation, maintenance, and monitoring tools. Eager to apply diverse IT skills, cybersecurity knowledge, along with the hopes of assisting in the investigation of crimes and cybersecurity incidents and to recover hidden, encrypted, or deleted information related to the case along with safeguarding the integrity of data.
Overview
6
6
years of professional experience
Work History
Help Desk Service Desk Technician Intern
In-Telecom
Slidell, Louisiana
10.2024 - 01.2025
- Updated customer information and account status in the database following each interaction.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Maintained positive working relationship with fellow staff and management.
- Served as first point of contact for incoming technical service calls and emails.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Resolved customer inquiries in a timely manner while maintaining excellent customer service standards.
Scanning Help desk
Slidell Animal Control/Police Station
Slidell, Louisiana
08.2024 - 10.2024
- Performed imaging and digital scanning of documents, photographs, and other media.
- Scanned paper records into digital format using specialized scanning software programs.
- Performed general office duties such as photocopying, faxing, scanning documents into digital format, managing calendars, ordering supplies.
- Organized physical documents prior to scanning them into the digital database.
Hostess/Chef Helper
Beef Connection Restaurant
Gretna, Louisiana
08.2018 - 01.2022
- Computer Setup
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phones promptly to record and confirm reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated clearly with kitchen staff regarding customer orders.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Upgraded systems with new software applications and operating systems.
Education
Bachelor of Science - Information Technology
University of Southern Mississippi
Hattiesburg, MS05.2024
Associate of Applied Science - Information Technology
Pearl River Community College
Poplarville, MS05.2021
Skills
- End-User IT/RMM Support
- Troubleshooting MSP
- Collaborative IT problem solving
- Active Directory
- Firewalls and VPN'S
- Windows Server
- Digital Forensics
- Firewall configuration
- Linux
- Linux server management
- Software installation
Coursework
- IT Foundations
- Digital Forensic concepts
- Kali Linux Terminal
- Kali Linux Configuration
- Data analysis
Timeline
Help Desk Service Desk Technician Intern
In-Telecom
10.2024 - 01.2025
Scanning Help desk
Slidell Animal Control/Police Station
08.2024 - 10.2024
Hostess/Chef Helper
Beef Connection Restaurant
08.2018 - 01.2022
Bachelor of Science - Information Technology
University of Southern Mississippi
Associate of Applied Science - Information Technology
Pearl River Community College