Medinat Oyeyemi
Greater Houston Area,TX
Summary
Results-driven IT Help Desk Support Specialist with a strong foundation in IT support and troubleshooting, holding CompTIA A+ certification. Proven expertise in hardware installation, software applications, and network management, coupled with extensive experience in providing exceptional customer service. Recognized for academic excellence with a consistent track record of high performance and innovative problem-solving. Adept at coordinating system upgrades, deploying network security measures, and achieving high customer satisfaction. Demonstrated leadership in team management, driving significant efficiency improvements and ensuring seamless IT operations. Committed to leveraging technical skills to deliver exceptional IT support and solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Thomas And Lewin Associate Inc.
11.2023 - 08.2024
- Coordinated and executed system upgrades and routine maintenance for over 200 workstations, ensuring minimal downtime and optimal operational efficiency
- Assisted in deploying network security measures, significantly reducing incidents of unauthorized access by 30%
- Implemented advanced security protocols and IT support practices to enhance system protection and data integrity
- Successfully resolved an average of 50 support tickets daily, maintaining a 95% customer satisfaction rate
- Utilized comprehensive IT support knowledge and customer service skills to address and resolve technical issues efficiently and effectively.
Founder And Director Of Production And Sales
Radme International Limited
04.2011 - 04.2023
- Founded and managed a production and sales company, leading a team of six and delivering innovative IT solutions, including the development of a plastic crusher
- Successfully increased operational efficiency and achieved a 15% profit margin boost within the first year
- Supervised the production process of recycled polyethylene and its conversion into finished products for eleven years, achieving a 30% increase in production efficiency
- Coordinated with the production team to ensure timely order fulfillment and high customer satisfaction, achieving a 50% increase in satisfaction rate within five years
- Developed and implemented sales strategies within the first three years, resulting in a 30% increase in market share and a 25% boost in revenue
- Leveraged IT support systems and data analytics to identify market trends and optimize sales processes.
Education
Certification in IT Support -
Per Scholas
Houston, TX05.2024
M.Sc Mechanical Engineering Design And Production -
University Of Lagos
Lagos, Nigeria12.2013
B. Eng Agricultural Engineering Farm -
University Of Ilorin
Ilorin, Nigeria03.2000
Skills
- Active Directory
- Compliance and Documentation
- Computer Hardware Maintenance
- Customer Service and Communication
- Data Backup and Recovery
- Hardware Installation and Configuration
- Hardware Maintenance and Repair
- Leadership
- MacOS
- Microsoft 365
- Mobile Device Support
- Networking Fundamentals
- Network Security
- Operating System Installation and Configuration
- Peripheral Device Support
- Security Best Practices
- Teamwork
- Ticket Resolution
- Troubleshooting
- Windows
Certification
Comp TIA A+ Certification, CompTIA
Personal Information
Title: IT Help Desk Support Specialist
Timeline
IT Help Desk Technician
Thomas And Lewin Associate Inc.
11.2023 - 08.2024
Founder And Director Of Production And Sales
Radme International Limited
04.2011 - 04.2023
Certification in IT Support -
Per Scholas
M.Sc Mechanical Engineering Design And Production -
University Of Lagos
B. Eng Agricultural Engineering Farm -
University Of Ilorin
Comp TIA A+ Certification, CompTIA
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