Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel Aldape

WA

Summary

Fast learning, and skilled Help Desk Technician with extensive experience providing technical support, troubleshooting hardware, software, and networking issues for end users. Adept at working independently and as part of a team to deliver effective IT solutions.

Assited in Prjoects Such as:

  • Computer fleet refresh. Setting up and deploying new computers for a company with 25 end users
  • Setting up Unitrends back up appliances for 30 companies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Succurri
01.2024 - Current
  • Experince troubleshooting LAN and WAN Networks, and devices such as rotures, firewalls.
  • Support of system backup and disaster recovery solutions.
  • Troubleshooting and handling advanced systems administrator tasks in a windows Active Directory enviroment to include group policy deployment, and account management.
  • Experince with administrative tasks such as security policy implementation in a clound enviorment such as Azure Active Directory/Entra.
  • Experince Troubleshooting Microsoft Core Business Applications such as Outlook, Word, Excel, Visio, and Microsoft Access.
  • Basic remote access solution implementation and support: VPN, terminal Services, and Citrix.
  • Monitor remote mornitoring and managment system alerts and notifications, such as network outage alerts, and low diskspace alerts on client computer and servers.
  • Troubleshooting applications such as Autocad, Solidworks Bluebeam, Job Boss, Quickbooks, and Sage.

Hardware Technician

Succurri
07.2022 - 12.2023
  • Image PC's for deployment.
  • Maintain client specfic images in VM Ware.
  • Setup user accounts in Active Directory, and Entra/Azure Active Directory enviroments.
  • Install and setup applications such as Autodesk, Solidworks Bluebeam, Job Boss, Quickbooks, and Sage.
  • Install Exsi Hypervisor on Dell and HP servers.
  • Prepare Cisco switches for deployment.
  • Prepare Watchgaurd Firewalls for deployments.


Education

Associates Degree - IT and Cybersecurity

Everett Community College
Everett Washington

Skills

  • Penetration Testing
  • Metasploit
  • Burpsuite
  • NMAP
  • CrackMapExec
  • PowerShell and Scripting
  • Troubleshooting Windows Operating Systems
  • LAN and WAN Network Setup and Troubleshooting
  • Windows Server 2012, 2019, 2022
  • Linux
  • Active Directory Troubleshooting
  • Windows Domain

Certification

Practical Network Penetration Tester, TCM Security

November 2024

(ID: 121504169)


WatchGuard Network Security WatchGuard February 2024


Watchgaurd Identity/WatchGuard MFA WatchGuard February 2024

Timeline

Help Desk Technician

Succurri
01.2024 - Current

Hardware Technician

Succurri
07.2022 - 12.2023

Associates Degree - IT and Cybersecurity

Everett Community College

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Gabriel Aldape