Evan Phillips
Gainesville,FL
Summary
Attentive hardworking university student seeking rewarding summer internship with possibility to extend into fall. Over 5 years experience in the customer support industry. Committed to delivering great service with ability to multi-task while supporting The Hershey Company in achieving its strategic goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counter Person
Madison Avenue Cafe And Deli
2022.05 - 2023.08
- Processed order transactions and handled debit and cash operations
- Delivered top quality customer service while managing multiple tasks
- Answered customer phone calls to provide speedy and accurate information
- Greeted customers and offered immediate assistance
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Tailored orders to address customer allergies and gluten concerns
Team Member
Culver's Restaurant
2018.06 - 2021.08
- Was able to learn and excels in all positions in the restaurant allowing me to rotated through series of different stations based on team needs
- Trained new team members using approved training materials and information
- Addressed customer needs, responding to specific requests
- Developed positive customer relationships through friendly greeting and excellent service
Education
Major: Business Minor: Computer Science
University of Florida
Gainesville, FL01.2025
Skills
- Python
- Problem-Solving Abilities
- Microsoft Excel
- Complaint Resolution
- Effective Communication
- Excellent Work Ethic
- Customer support skills
- Call Management
- Adaptability
- Interpersonal Skills
Certification
- Word
- Excel
- PowerPoint
Timeline
Counter Person
Madison Avenue Cafe And Deli
2022.05 - 2023.08
Team Member
Culver's Restaurant
2018.06 - 2021.08
Major: Business Minor: Computer Science
University of Florida
- Word
- Excel
- PowerPoint
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