Enhanced patient care by accurately performing EKG testing and analyzing results.
Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
Delivery Associate
Trifecta Delivery
09.2024 - Current
Delivered packages to customer doorsteps and business offices.
Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Truck Driver
PAM Transport
06.2023 - 07.2024
Operated with safety and skill to avoid accidents and delays.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Accomplished the 500,000 Safe Driver Award
Ensured timely and safe delivery of goods
Promoted to Trainer and awarded Trainer of the Month
Healthcare Customer Service Representative
Babylon Health
02.2020 - 05.2023
Delivered professional and empathetic support to patients via phone, email, and in-person communication.
Scheduled and coordinated patient appointments, follow-ups, and procedure referrals across multiple departments.
Verified insurance coverage, processed billing information, and assisted patients with co-pay and payment inquiries.
Assisted with prescription refills, medication questions, and pharmacy coordination to ensure timely service.
Maintained and updated patient data within electronic health record (EHR) systems, ensuring accuracy and compliance.
Resolved patient concerns and service issues by providing solutions or escalating to appropriate personnel.
Ensured strict adherence to HIPAA regulations and patient confidentiality standards.
Performed administrative support tasks, including form completion, records management, and appointment reminders.
Guest Advocate
Target
08.2020 - 04.2021
Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Promoted to Department Manager in less than 4 months
Freight Associate
Walmart
08.2018 - 08.2020
Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
Increased customer satisfaction by providing timely updates on shipment status and resolving issues promptly.
Communicated proactively with customers to meet deadlines and minimize escalations.
Supported the development of new hires through mentoring and sharing best practices in freight operations.
Managed a team of associates as Support Manager
Awarded Employee of the Month for exceptional performance
Education
EKG
MedTech Health Academy
10-2024
High School Diploma -
Vicksburg High School
05.2018
Skills
Patient Communication
HIPAA Compliance
Lead Placement
Cardiac anatomy knowledge
Electrocardiogram Interpretation
Patient preparation
Medical Ethics
Certified EKG Technician (CET)
CPR Certification
Medical terminology
Claims processing
Certification
Certified EKG Technician (CET) - National Healthcareer Association.