Evan Racz
Charlotte,NC
Overview
1
1
year of professional experience
Work History
IT Support
Clemson University
10.2024 - Current
- Technical Support & Troubleshooting: Provided technical assistance to faculty, staff, and students, resolving issues related to hardware, software, and network connectivity.
- Customer Service: Delivered efficient and courteous support, enhancing user satisfaction and minimizing downtime.
- Documentation & Process Improvement: Maintained detailed records of support requests using ServiceNow services and contributed to refining IT support processes.
- Collaboration & Time Management: Worked with cross-functional teams to ensure seamless IT operations across campus.
Undergraduate Research Position
FireReady VR
04.2025 - Current
- Game Testing & Quality Assurance: Designed and executed structured VR play-test sessions to uncover gameplay bugs, performance issues, and interaction glitches; logged, tracked, and assisted in fixing problems with the collaboration of the development team.
- UI Prototyping & Iteration: Created and refined in-game UI mockups and wireframes (menus, HUD elements, and tooltips), incorporated tester feedback to improve usability and accessibility.
- User Feedback Analysis: Collected qualitative and quantitative data from play tests, primarily from surveys and session recordings, to identify pain points and prioritize UI improvements.
- Cross-Functional Collaboration: Partnered with programmers, 3D artists, and UX researchers to communicate testing results and UI revisions through clear documentation and design presentations.
IT Intern
Southwood Realty
05.2025 - 08.2025
- Network Setup: Installed and configured switches, access points, and routers across multiple apartment properties.
- Automation Scripting: Used PowerShell scripts to automate the installation of company software on new computers, improving efficiency and consistency.
- On-site Troubleshooting: Provided maintenance and resolved IT infrastructure issues to ensure reliable connectivity.
- Project Coordination: Worked with property management to schedule and implement IT upgrades with minimal disruption.
- Field Support: Delivered IT support at various apartment locations, gaining hands-on field technician experience.
Education
Bachelor of Science - Computer Science
Clemson University
Clemson, SC05.2026
Skills
- Programming: C/C, Java, Python, SQL
- Web: HTML/CSS
- Tools & Environments: VSCode, IntelliJ, Git, Unix/Linux
- Testing & Software Engineering: JUnit, Agile, SCRUM
- Design: Figma
- Professional Skills: Technical support, IT support, Customer service, Teamwork & collaboration, Positive attitude
Activities and Honors
Presidents List 2024-2025, Clemson Classical Guitar Ensemble, Clemson Film Club, Clemson Auto Cross Club
Timeline
IT Intern
Southwood Realty
05.2025 - 08.2025
Undergraduate Research Position
FireReady VR
04.2025 - Current
IT Support
Clemson University
10.2024 - Current
Bachelor of Science - Computer Science
Clemson University