Efficient Closing Supervisor with strong background in employee supervision. Talented problem solver and critical thinker that excels at problem solving and conflict management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Grand Opening Leader / Supervisor
Chick Fil A
09.2018 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Kitchen Manager
McDonald's
04.2014 - 07.2018
Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Checked and tested foods to verify quality and temperature.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Associate of Science - Information Technology
Keiser University
Lakeland, FL
Skills
Predictive and Preventive Maintenance
Waste Reduction
Guest Satisfaction
Employee Coaching and Mentoring
Scheduling and Coordinating
Accomplishments
Supervised team of 20 staff members daily.
Operated and built leadership in a store consistently in the Top 10 of the entire United States in sales. ( Lakeland, FL FSU ) 2019 - 2021.
Grand Opened 4 Stores in the US ( Lakeland FL FSU, Bartow FL FSU, Monroe MI FSU, Franklin NC FSU )
Led over 20 Corporate Grand Opening Trainers in Bartow FL FSU