Evan Stone Morris
Missouri city,TX
Summary
Knowledgeable aviation mechanic with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Overview
6
6
years of professional experience
Work History
Shift Lead
PJ’s Coffee
06.2023 - Current
- Leadership: Supervised a team of baristas, delegated tasks, provided coaching and feedback
- Operational Efficiency: Managed inventory levels, monitored stock rotation, maintained cleanliness standards
- Training and Development: Trained new baristas on company standards, product knowledge, and operating procedures
- Customer Service: Resolved customer complaints, built rapport with regulars, ensured positive customer interactions
- Beverage Expertise: Proficient in preparing a variety of coffee drinks, knowledge of espresso machines and grinding techniques
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service
Various
04.2021 - 09.2023
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Managed specialist team to provide technical assistance and customer service.
- Managed high call volume while maintaining exceptional customer service standards.
Shop Assistant
Yellow Dog Woodworking
06.2019 - 08.2019
- Deep cleaned the workshop daily and kept an inventory of tools and wood
- Picked and Loaded wood, parts and tools daily
- Assisted in constructing, inspecting and installing wood parts as well as making home deliveries for the shop
Education
A&P certification -
Aviation Institute of Maintenance
Houston, TX02.2025
High School Diploma -
Ridgepoint High School
Missouri City, TX05.2022
Skills
- Aircraft maintenance, Troubleshooting skills, Safety protocols, Repair experience Communication, Teamwork, leadership, problem solving, critical thinking
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
Timeline
Shift Lead
PJ’s Coffee
06.2023 - Current
Customer Service
Various
04.2021 - 09.2023
Shop Assistant
Yellow Dog Woodworking
06.2019 - 08.2019
A&P certification -
Aviation Institute of Maintenance
High School Diploma -
Ridgepoint High School
Similar Profiles
Livie MooneyLivie Mooney
Barista at PJ’s CoffeeBarista at PJ’s Coffee
Asiah JonesAsiah Jones
Barista at PJ’s Coffee Of New OrleansBarista at PJ’s Coffee Of New Orleans
Elsy HernandezElsy Hernandez
Youth Care Worker at St. PJ’s Children’s HomeYouth Care Worker at St. PJ’s Children’s Home