Evan Trollinger
Elizabethtown,KY
Summary
I find the most joy in helping people through customer service. I find a sense of happiness when a customer comes to me with an issue, and I'm able to solve it, relieving the stress from them.
Working with technology and people has been my forte for a long time. I love seeing other people happy and am very comfortable working with technology all day.
My goal with customer service is to build a long lasting relationship with the customer while making them happy and satisfied with the company.
Overview
6
6
years of professional experience
Work History
IT Analyst
Uofl Health
Louisville, KY
10.2023 - Current
- Tested, maintained and monitored computer programs and systems.
- Troubleshot program and system malfunctions to restore normal functioning.
- Coordinated installation of updated computer programs and systems.
- Assisted staff and users with computer malfunctions and program problems.
- Resolved complex technical issues by providing innovative solutions.
- Trained staff and users to work with computer systems and programs.
- Assisted users with troubleshooting programs, and how to use them properly.
Dietary Associate
Baptist Health Hospital
Louisville, KY
01.2022 - 09.2023
- Ensured all dishes were properly labeled before being sent out for serving.
- Developed and oversaw preparation of specialized diets.
- Followed dietary procedures in accordance with established policies.
- Assisted in the preparation of food for meals, ensuring adherence to dietary restrictions and regulations.
- Prepared nourishment items such as shakes, puddings, jellos for special diets as prescribed by the physician or dietitian.
- Assisted patients one-on-one with setting up food trays and various small tasks, such as bringing extra blankets and comforting them when needed.
- Provided customer services to both nurses and patients while obtaining dietary information.
Medical Waste Handler
Advo Waste
Temple, TX
01.2019 - 06.2022
- Used effective interpersonal and solution-oriented skills to maintain excellent customer service.
- Provided training to staff on proper handling and disposal methods for hazardous materials.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Assisted with the proper disposal of regulated medical waste following local, state and federal guidelines.
- Collected and transported medical waste from various departments throughout the facility.
- Performed regular inspections of storage areas for hazardous materials.
- Managed and trained new employees.
- Assisted new customers with questions or changes to contracts.
Auto Dealership
Public Auto Sales
Waco, KY
01.2021 - 01.2022
- Installed GPS systems and maintained the quality of incoming vehicles.
- Supervised employees and created a smooth workflow environment.
- Assisted and trained other employees on how to install GPS systems.
- Tested and graded incoming vehicle quality.
Education
High School Diploma -
Moody Highschool
Moody, TX05-2016
Skills
- Data analysis
- Documentation and ticketing
- System performance
- IT service management
- Account updating
- Complaint resolution
- Scheduling
- Appointment scheduling
- Verbal and written communication
- High-energy attitude
- Multi-task management
- Positive and professional
- Technical support
- Problem-solving
- Typing 300 wpm
- Calm demeanor
- Product knowledge
- Lead generation
- Good customer relationship
Affiliations
- I love going to car shows, or just taking a casual cruise around on a nice day.
- In my free time, I'm usually building gaming computers or enjoying outdoor time.
Timeline
IT Analyst
Uofl Health
10.2023 - Current
Dietary Associate
Baptist Health Hospital
01.2022 - 09.2023
Auto Dealership
Public Auto Sales
01.2021 - 01.2022
Medical Waste Handler
Advo Waste
01.2019 - 06.2022
High School Diploma -
Moody Highschool
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