Tracious Hall

Work History

IT Analyst

Effortless Office

03.2023 - Current

Documented transactions and support interactions in system for future reference and addition to knowledge base.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Installed, modified and repaired software and hardware to resolve technical issues.
Used ticketing systems to manage and process support actions and requests.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Performed tests of functionality, security and performance of different workstations and devices.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Logged support tickets and closed when issues were resolved.
Resolved technical issues by troubleshooting.
Worked with other teams to enforce security of applications and systems.
Investigated and resolved incidents of unauthorized access to sensitive information.
Implemented security measures to reduce threats and damage related to cyber attacks.
Conducted security audits to identify vulnerabilities.
Installed system updates to address vulnerabilities and reduce security issues.
Enhanced interfaces to promote better functionality for users.

System Administrator

Qarbon Aerospace(Contractor)

11.2022 - 03.2023

Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Established network specifications and analyzed workflow, access, information and security requirements.
Implemented corrective plans of action for network availability, utilization and latency.
Worked with users to determine areas of technology in need of improved usability.
Manage and maintain fleet of Windows and Linux servers, including installation, configuration, and troubleshooting.
Implemented automation tools to improve system efficiency and reduce downtime.
Created and maintained documentation for all systems, including procedures and processes.
Collaborated with team members to plan and implement system upgrades and migrations.
Assisted senior system administrators in maintaining and troubleshooting servers and network devices.
Provided technical support to internal and external customers.
Participated in on-call rotation for after-hours support.
Strong experience with VMware and Hyper-V virtualization technologies
Experience with automation and scripting languages such as PowerShell and Bash
Knowledge of networking protocols and technologies (e.g., TCP/IP, DNS, DHCP)
Familiarity with cloud computing platforms (e.g., Azure, AWS, Bright author

IT Project Engineer

Heartland Dental

06.2021 - 08.2022

Communicated with industrial equipment installers to deliver technical support throughout project execution.
Liaised with company executives and project managers to acquire resources to move projects forward.
Made recommendations to improve design, construction means and methods and materials based on field or changing conditions.
Maintained records of cost and quantity information for each project and engineering discipline.
Completed daily construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Reviewed progress controls for project quality assurance, health and safety.
Evaluated change order requests in response to out-of-scope work activities and developing field conditions.
Analyzed blueprints and delivered concise instructions to technical team to maintain quality control.
Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
Provided technical direction of system development methodologies to support improved technical performance.
Analyzed system development efforts using metrics such as earned value, potential ROI and associated liability figures.
Supported leaders throughout decision-making and launch by providing regular compliance reports to drive process improvement and corrective measures.
Identified and mitigated technical risks within managed projects.
Assessed impact of modification requests for ongoing projects, providing documentation on required changes and expectations.
Determined and scheduled priorities as required to progress engineering work.
Handled scripting tasks for debugging and automation using Python.
Coached telecommuting employees on best methods to handle network problems at locations.
Completed technical reviews of existing systems and suggested updates or changes.
Managed and maintained 38 state locations environments at Dental offices and remote locations
Monitored installation of materials and equipment for compliance with drawings and specifications.

IT Analyst

Dumac

10.2020 - 04.2021

Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Delivered in-depth E-automate ,RORC,BRdate, Scanmaster, and ISS45 training, imparting knowledge of best practices for protecting data and minimizing errors.
Evaluated and adopted new technologies to address changing industry needs.
Resolved malfunctions with systems and programs through troubleshooting.
Executed troubleshooting and server support, including in-person and remote situations.
Provided secondary training to personnel struggling with technological tools and systems.
Investigated and addressed system issues to enhance usability and improve functionality.

Associate IT Engineer

Fujitsu

02.2020 - 01.2021

Created new analytical tools to assess ongoing process controls and expose weaknesses for remediation
Led full project lifecycle efforts, providing leadership design phase, through quality assurance testing, and to final production
Investigated hardware product issues involving materials and software and devised solutions
Planned and prioritized field testing engagements of Dell,HP,Fujitsu,Genesis, and NCR technology
Resolved hardware and software problems, improved operations and provided exceptional client support
Handled 5-10 calls per day to address customer inquiries and concerns
Outlined design requirements, BOMs, functional specifications and reports to document development processes
Completed troubleshooting for diverse computer systems, including Windows, MacOS and Linux-based desktops and laptops
Participated in designing commissioning/qualification/verification (CQV) protocols for new project development and acquisition.
Performed on-site field surveys and wrote technical narratives to document processes and design changes.

IT Support Specialist

Lintech International LLC

12.2017 - 02.2020

Administer and maintain computer networks and related computer areas such as hardware, systems software, applications software, and configurations
Provided security of hardware, software, and data by establishing, coordinating, and implementing network security procedures
Perform data backups and disaster recovery operations when necessary
Order and replace defective or outdated hardware components when necessary
Monitor system performance in order to determine when adjustments are necessary
Troubleshoot any software, hardware, or other system or network issues in order to diagnose and resolve problem
Configure, maintain, and monitor email applications and virus protection programs
Work with network users to solve any systems issues
Coordinate access and use of computer networks. Strong attention to detail and organization
Ability to work well with teams of both upper management and subordinates
Dependability and flexibility
LAN and WAN experience, as well as network security experience
Initiative to stay up-to-date on latest technology
Administrative tasks inventory and documentation
Created help desk tickets, troubleshot and resolved desktop issues.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.

Field Technician

Direct TV

08.2017 - 12.2017

Resolved average of 3-4 technical inquiries each day
Calibrated and monitored devices following installation
Programmed and troubleshot devices following installation
Recommended system-level hardware and software installations
Located and retrieved client records and monitored customer compliance
Met 90% of deadlines and quotas for installations and repairs
Fed cables through access holes, roof spaces and cavity walls
Drilled holes for wiring in wall studs, joists, ceilings and floors
Diagnosed and repaired hardware, software and system issues
Utilized safety practices with no complaints or accidents.

Summary

Overview

Work History

IT Analyst

System Administrator

IT Project Engineer

IT Analyst

Associate IT Engineer

IT Support Specialist

Field Technician

Education

Bachelor of Science - Information Technology

Skills

Certification

References

Timeline

Similar Profiles

Erica WatsonErica Watson

David BeckerDavid Becker

Talia GarciaTalia Garcia

Jisset Arroyo (JETT)Jisset Arroyo (JETT)

JOMIKA CARSONJOMIKA CARSON