Evan Vannatta
Baldwinsville,NY
Summary
Proven track record of exceeding performance objectives at TCGplayer through meticulous attention to detail and robust problem-solving skills. Demonstrated ability to enhance team efficiency and communication, significantly improving order accuracy and customer satisfaction. Skilled in MS Office and effective communication, adept at fostering collaborative teamwork and building strong relationships.
Overview
4
4
years of professional experience
Work History
Authentication Center Generalist
TCGplayer
05.2022 - Current
- Delivered high-quality work consistently, exceeding performance objectives regularly.
- Utilized efficient communication across teams to tackle issues not isolated to one team, such as notifying inventory team of discrepancies and reporting to the next shift on any issues present.
- Frequently assisted newer teammates with areas of work they were unfamiliar with, or not fully accustomed to.
- Operating and maintaining ROCA machines and their respective interfaces to ensure accurate orders for clients.
- Resolving errors in orders after being run through the ROCA machines by accurately identifying incorrect cards and replacing them with the correct ones.
- Verified the shipping queues of trainees to identify possible errors created, and reported back to them on areas in which they could improve.
- Filed cards accurately and timely through both proper product knowledge and knowledge of the authentication center
- Pulled cards for shipping queues in a highly efficient manner, allowing for as many orders to be pushed out the door as possible.
Warehouse Worker
FedEx
03.2022 - 04.2022
- Consistently lifted materials weighing as much as 100 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Optimized storage space, rearranging items to better utilize available square footage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Crew Member
CoreLife Eatery
09.2021 - 12.2021
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept both the kitchen supplies and front cooler thoroughly stocked, and responded to individual customers needs when the store was too busy to step away from the register.
Cashier
Speedway Gas Station
04.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Business Administration
University At Buffalo
Buffalo, NY05-2021
Skills
- Attention to detail
- Processes and procedures
- Documentation skills
- Product knowledge
- MS Office
- Effective Communication
- Collaborative Teamwork
- Problem solving
- Relationship building
- Cultural awareness
Accomplishments
- TCGplayer employee spotlight in 2022 for work done on the overnight authentication center team
- Highest recorded efficiency for the month of November in 2023 on the overnight team
Timeline
Authentication Center Generalist
TCGplayer
05.2022 - Current
Warehouse Worker
FedEx
03.2022 - 04.2022
Crew Member
CoreLife Eatery
09.2021 - 12.2021
Cashier
Speedway Gas Station
04.2021 - 08.2021
Bachelor of Science - Business Administration
University At Buffalo
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