MS Excel, PowerPoint, Word
Evan Vigneau
Premier Account Analyst
Dorchester,MA
Summary
With over 12 years of customer service experience, and countless recommendations of, "You should be a salesman!" from a young age; it was decided it would be best to take my talents into Corporate America. Currently, a resourceful Account Manager with excellent client oversight, issue resolution and notable relationship-building expertise. Always looking to maximize repeat business opportunities and utilize high-level customer service skills in engaging customers of all walks of life. A creative and motivated team leader who strives for outstanding performance from myself, but also the team. Bringing my lively, quick-thinking, range of social skills from years of proven growth in the food/beverage industry, to the corporate world, has thus far been a true success.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Premier Account Analyst
Granite Telecommunications
Quincy, MA
02.2020 - Current
- Communicating on a daily basis with customers pertaining to expensive telecom rollouts, escalated issues and complex billing affairs.
- Correspond with team members from other departments in high pressure situations pertaining to each customer’s rollout or emergency with their services.
- Announced to company as Top 10 most productive, at our bi-weekly meeting several times; along with a collection of accolades passed to management from customers or teammates.
- Harness problem solving, organizational and communication skills to excel in a brand-new industry.
Bartender, Premium Liquor Associate
Gillette Stadium
Foxboro, MA
08.2017 - Current
- Provide high quality service to ranges of professional clientele for business functions, NFL players and Mr.Kraft’s private events.
- Promptly serve cocktails to customers by the masses on game day in stadium for Patriots games, promoted to lead game day bartender at my bar doing $30,000 sales game day.
- Responsible for doing inventory for liquor, beer and wine after every function, concert or game.
- Promoted to Premium Liquor Associate with daily duties Monday-Friday preparing for major events, concerts, and games of up to 63,000 people. Working directly with Primary Guest, liquor details, up-selling.
Bartender
Mamma Mia’s
Marshfield, MA
10.2017 - 12.2018
- Applied all customer service and teamwork skills acquired from my previous job.
- Become creative in the craft and always going the extra mile to please customers to drive profits and repeat customers.
Server/Bartender
HarborFire Bar and Grill
Marshfield, MA
01.2015 - 01.2017
- Tended to customers as a waiter and was promoted to bartending role within one year.
- Lead server for functions/events.
- Developed strong customer service skills for instance; dealing with issues that can arise in an instant, working as a team and furthering my communication skills.
Supervisor of Intramural Sports
Salem State University
01.2014 - 01.2017
- Scheduling, coordinating new programs and training, supervising 25+ employees as a Freshman.
- Administered first aid and utilized skills learned from training on regular basis.
- Responsible for ruling necessary disciplinary action for both employees and 800 students involved in various programs.
- Applied strong leadership skills towards driving motivation in fellow college workers and used my creativity to implementing different activities to engage with students on campus.
Education
Bachelor of Science - Criminal Justice
Salem State University
Salem, MA 09.2014 - 05.2018
Master of Science - Criminology
Salem State University
Salem, MA 09.2017 - 05.2019
Skills
Analytical reasoning
Additional Information
-Created the Marshfield Youth Flag Football League with two local attorneys and was the Coordinator of the program from 2013-2016. Began with only 70 children and up to 500 as I moved on.
-Have umpired youth baseball for 8 years
-Created and organized an annual charity event in memory of my father, ‘Danny’s Journey’, that enables special needs kids and families to enjoy a day on the water with boats for the past nine years.
Software
Outlook
Salesforce
Prezi
PhotoShop
Timeline
Premier Account Analyst
Granite Telecommunications
02.2020 - Current
Bartender
Mamma Mia’s
10.2017 - 12.2018
Master of Science - Criminology
Salem State University
09.2017 - 05.2019
Bartender, Premium Liquor Associate
Gillette Stadium
08.2017 - Current
Server/Bartender
HarborFire Bar and Grill
01.2015 - 01.2017
Bachelor of Science - Criminal Justice
Salem State University
09.2014 - 05.2018
Supervisor of Intramural Sports
Salem State University
01.2014 - 01.2017
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