Evan Walsh
Memphis,TN
Summary
Results‑driven professional with experience in security operations, asset protection, technical troubleshooting, and customer support. Skilled in monitoring surveillance systems, responding to incidents, conducting investigations, and partnering with leadership to reduce risk and improve safety. Brings a strong IT foundation through hands‑on server testing, hardware diagnostics, device support, and ticketing workflows. Known for clear communication, calm decision‑making under pressure, and a consistent ability to coach teams, resolve issues, and maintain accurate documentation while supporting both security and technical operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Server Test Operator II
Hyve Solutions
Olive Branch, MS
01.2025 - Current
- Provided customer‑focused technical support by communicating clearly with engineers and team members.
- Performed routine troubleshooting on hardware, software, and connectivity issues across 50+ servers per shift.
- Executed test scripts and validated system performance with strong attention to detail.
- Documented issues accurately in Jira, including steps taken, results, and escalation notes.
- Escalated problems appropriately when issues exceeded routine troubleshooting scope.
- Trained new hires on procedures, documentation standards, and troubleshooting workflows.
- Demonstrated reliability, adherence to procedures, and consistent SLA‑aligned performance.
Security Specialist
Target
Memphis, TN
01.2023 - 01.2024
- Delivered high‑quality customer service while responding to sensitive or high‑pressure situations.
- Used RFID and digital tools to track inventory, verify discrepancies, and document incidents.
- Monitored surveillance systems and communicated real‑time updates to security and AP teams.
- Coached team members on theft prevention, customer awareness, and confident in‑store response.
- Investigated cases by gathering details, documenting evidence, and coordinating with law enforcement when needed.
Tech Consultant
Target
Memphis, TN
01.2022 - 01.2023
- Provided basic desktop and mobile support, including device setup, account configuration, and software installation.
- Troubleshot routine issues for phones, tablets, computers, and smart home devices.
- Assisted customers with product selection and technical questions.
- Managed the Electronics department during high-traffic periods, ensuring timely service and issue resolution.
Lead Key Holder
Game Exchange
Memphis, TN
01.2020 - 01.2022
- Supported daily operations and maintained strong customer service standards
- Handled opening/closing duties, including cash management and secure key control
- Performed basic hardware diagnostics on gaming consoles and peripherals
Education
Ongoing - IT Networking
Tech901
Memphis, TN01-2026
Graduated - IT Foundations
Tech901
Memphis, TN01-2025
Graduated - IT Project Management
Tech901
Memphis, TN01-2024
High School Diploma - Honors English & Science, AP coursework
KIPP Memphis Collegiate High School
Memphis, TN01-2018
Skills
- Technical Troubleshooting — Hardware diagnostics, server testing, OS configuration, device setup
- Security & Asset Protection — Surveillance monitoring, incident response, theft prevention, case documentation
- Networking Fundamentals — TCP/IP, DHCP, DNS, wireless standards, basic connectivity troubleshooting
- Tools & Systems — Microsoft 365, Google Workspace, Jira, RFID systems
- Customer Communication — Clear communication, team support, calm issue resolution
- Documentation & Workflow — Ticketing, incident logs, escalation workflows
- Project & Task Management — Planning, prioritization, coordination
Certification
• CompTIA A+: Troubleshooting proficiency across Windows, macOS, Linux, iOS, and Android, Skilled in OS installation, device setup, system configuration, and endpoint support, Knowledge of networking basics, cybersecurity fundamentals, and cloud concepts, Strong ability to diagnose routine hardware and software issues
• CompTIA Project+: Applied project lifecycle management, including planning, documentation, and communication. Experience with risk identification, scheduling, and stakeholder coordination
• CompTIA Network+ In Progress: Studying TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless standards, Building skills in basic network troubleshooting and connectivity diagnostics, Learning enterprise network structures and security fundamentals
• CompTIA Project+: Applied project lifecycle management, including planning, documentation, and communication. Experience with risk identification, scheduling, and stakeholder coordination
• CompTIA Network+ In Progress: Studying TCP/IP, DHCP, DNS, VLANs, routing, switching, and wireless standards, Building skills in basic network troubleshooting and connectivity diagnostics, Learning enterprise network structures and security fundamentals
Timeline
Server Test Operator II
Hyve Solutions
01.2025 - Current
Security Specialist
Target
01.2023 - 01.2024
Tech Consultant
Target
01.2022 - 01.2023
Lead Key Holder
Game Exchange
01.2020 - 01.2022
Ongoing - IT Networking
Tech901
Graduated - IT Foundations
Tech901
Graduated - IT Project Management
Tech901
High School Diploma - Honors English & Science, AP coursework
KIPP Memphis Collegiate High School