Evan Whitson
Dallas,TX
Summary
Experienced and versatile technician with a background in telecommunications, smart home installation, and customer support. Proven ability to install, maintain, and troubleshoot complex systems while delivering top-tier customer service. Recognized for strong technical skills, attention to detail, and a hands-on approach to problem solving. Seeking to transition into IT or systems support roles to leverage field experience and grow within the tech industry.
Overview
8
8
years of professional experience
Work History
Fiber Network Technician
Frontier Communications
06.2025 - Current
- Coordinate with Network Operations, Engineering, Construction, and other technical teams to investigate escalated network issues and restore service.
- Perform fusion splicing and fiber restoration while maintaining optical performance and network reliability.
- Execute business critical network installations and service restorations, troubleshooting end-to-end connectivity across fiber, ethernet, coaxial, and VoIP infrastructure.
- Document network repairs, test results, equipment changes, and facility conditions to maintain accurate infrastructure records and support future network operations.
Premise Technician
AT&T
08.2022 - 06.2025
- Recognized for leadership and expertise; mentored new team members to strengthen technical knowledge and field readiness.
- Installed and configured internet, phone, and TV services, ensuring optimal performance and a seamless customer experience.
- Diagnosed and resolved service issues using systematic troubleshooting and technical tools.
- Delivered outstanding customer service by listening actively, explaining solutions clearly, and following up to ensure satisfaction.
- Adhered to safety standards and protocols during every installation and repair to protect property, customers, and coworkers.
On-Tech Smart Home Services Installer
Dish Network
07.2018 - 08.2022
- Installed and configured satellite dishes, routers, access points, and entertainment systems to ensure seamless service.
- Assessed customer needs and recommended additional equipment and services to enhance satisfaction.
- Diagnosed issues with connectivity, signal quality, and device integration to achieve high first time fix rates.
- Conducted site evaluations to ensure installations met safety, structural, and performance standards.
Education
High School Diploma -
North Texas Academy
Plano, TXSkills
- Network Deployment
- Complex Troubleshooting
- IP Addressing & Subnetting
- Cybersecurity
- Linux & Virtual Machines
- Custom PC Building
- System Administration
- Safety & Compliance
Timeline
Fiber Network Technician
Frontier Communications
06.2025 - Current
Premise Technician
AT&T
08.2022 - 06.2025
On-Tech Smart Home Services Installer
Dish Network
07.2018 - 08.2022
High School Diploma -
North Texas Academy