Joseph Martineau II

Consumer Sales Consultant

Verizon Communications Inc

Tampa, FL

05.2007 - 05.2016

Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Responded to telephone and in-person requests for information.
Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Provided sales and customer service assistance to walk-in traffic
Followed up with existing customers to provide additional support and address concerns.
Maximized customer retention by resolving issues quickly.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Stayed current on company offerings and industry trends.
Maintained current knowledge of evolving changes in marketplace.
Informed customers of promotions to increase sales productivity and volume.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Kept detailed records of daily activities through online customer database.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Presented professional image consistent with company's brand values.
Monitored service after sale and implemented quick and effective problem resolutions.
Contributed to team objectives in fast-paced environment.
Developed, maintained and utilized diverse client base.
Negotiated prices, terms of sales and service agreements.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Selected correct products based on customer needs, product specifications and applicable regulations.
Met existing customers to review current services and expand sales opportunities.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Built diverse and consistent sales portfolio.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Trained new employees on customer service, money handling and organizing strategies.
Achieved or exceeded company-defined sales quotas.
Set and achieved company defined sales goals.
Generated advertising brochure for vendor use.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Built relationships with customers and community to promote long term business growth.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Contributed to event marketing, sales and brand promotion.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Developed and maintained strong working relationships with professionals within assigned territory.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Recorded accurate and efficient records in customer database.
Consulted with businesses to supply accurate product and service information.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Attended monthly sales meetings and quarterly sales trainings.

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