Cynthia Alexander
Fort Wayne,IN
Summary
Dynamic professional with a proven track record at Frontier Communications, excelling in customer service and team leadership. Skilled in Oracle/SQL and adept at implementing process improvements, I foster collaboration and drive revenue growth while enhancing team performance. Committed to delivering exceptional results and building lasting customer relationships.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
35
35
years of professional experience
Work History
Engr, IT Systems II, Bill Verification
Frontier Communications
06.1990 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Build and maintain customer loyalty by providing the ultimate customer experience, growing revenue, and supporting the marketing, product channels, IT, and sales team.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Collections Supervisor
Frontier Communications
03.2013 - 02.2016
- Supervised collections team to achieve departmental goals and enhance performance.
- Implemented process improvements to reduce overdue accounts and increase recovery rates.
- Developed training programs for new staff, emphasizing compliance and best practices.
- Analyzed collection metrics to identify trends and adjust strategies accordingly.
- Collaborated with cross-functional teams to resolve customer disputes effectively.
- Led regular team meetings to communicate updates, set objectives, and motivate staff.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
Business Sales Supervisor
Frontier Communications
03.2000 - 02.2013
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Analyzed market trends to identify new business opportunities and enhance competitive positioning.
- Collaborated with cross-functional teams to streamline sales processes and improve customer experience.
- Mentored and trained junior sales staff on best practices and effective communication techniques.
- Conducted regular performance reviews to assess team effectiveness and align goals with organizational objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Master of Science - Business Administration And Management
Indiana Institute of Technology
Fort Wayne, IN05-2005
Bachelor of Science - Marketing
Indiana State University
Terre Haute, IN05-1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Proficiency in Oracle/SQL, Excel, Outlook, Teams, and Word
- Experience utilizing internal systems DPI, SIMPL, CSG In View, Jira, Wiki, CERT, tariffs, and Vertex
- Organization and time management
Timeline
Collections Supervisor
Frontier Communications
03.2013 - 02.2016
Business Sales Supervisor
Frontier Communications
03.2000 - 02.2013
Engr, IT Systems II, Bill Verification
Frontier Communications
06.1990 - Current
Master of Science - Business Administration And Management
Indiana Institute of Technology
Bachelor of Science - Marketing
Indiana State University