Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Zorn

Cleveland,OH

Summary

Highly efficient in working with clientele and specialized business, management, mental health, leadership, sales, and team collaboration skills. I am dedicated to working hard and completing tasks timely and effectively. With my background in Psychology, it makes being able to develop interpersonal relationships with people that much easier and helps break barriers that hinder success. I like creating interactions over transactions and I believe it all starts with a little extra effort.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

Enterprise Mobility
Broadview Heights, OH
07.2022 - Current
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Performed market research to identify potential sales opportunities.
  • Ranked #1 Assistant Branch Rental Manager in Ohio August 2023, and #7 October 2023 per internal matrix.
  • Held 96% customer satisfaction rating per internal matrix.
  • Finished top 10% in Total Additional Revenue (TAR) and additional product sales per internal matrix.

Adult Mental Health Case Manager

Frontline Service
Cleveland, OH
03.2020 - 06.2022
  • Conducted intakes and assessments of clients to determine their needs.
  • Provided crisis intervention services for individuals in need of immediate assistance.
  • Collaborated with multidisciplinary teams to ensure best outcomes for clients.
  • Managed over 40 clients while monitoring and implementing care plans.

Education

Bachelor of Arts - Psychology

Malone University
Canton, OH
08-2018

Skills

  • Relationship Building and Management
  • Strong Interpersonal Skills
  • Strong Leadership
  • Sales Expertise

Certification

  • CPR Certified

Timeline

Assistant Branch Manager

Enterprise Mobility
07.2022 - Current

Adult Mental Health Case Manager

Frontline Service
03.2020 - 06.2022

Bachelor of Arts - Psychology

Malone University
Evan Zorn