Evana Elanica Jacobus
Round Lake Beach
Summary
I am a hard worker and as fast learner. I have the ability to adapt to any given situation.I believe that what you put in is what you get out and that will lead to my success. I am an ambitious individual and hungry to grow into a respected worker. I have always been hungry for knowledge and I made it my mission to always understand every assignment given to me at home, at work and in my education. I always go over and above what is expected of me and I believe I will be a great asset to your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disbursements Agent
Liberty
01.2020 - 01.2023
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Streamlined documentation process, reducing turnaround time for contract approvals.
- Initiated digital marketing campaign to increase brand visibility.
- Tailored communication strategies to different client segments, improving engagement.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Piloted customer loyalty program, resulting in increased repeat business.
- Boosted team productivity by implementing collaborative communication platform.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Increased customer satisfaction with personalized follow-up strategies.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Enhanced client portfolio by identifying and securing new partnerships.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Leveraged CRM software to track client interactions and identify sales opportunities.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Developed referral program that significantly expanded client base.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Au pair
01.2021 - 04.2022
Education
Matriculated - English, Afrikaans, Life Orientation, Life Sciences, Hospitality, Tourism, Mathematics Lit.
Phoenix High School
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training Services
Mixology and Bartending -
University of the Virgin Islands International Program
Continuing Education and Workforce Development -
Borough of Manhattan Community College
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Call management
- Critical thinking
- Flexible schedule
- Information documentation
- Conflict resolution
- Persuasive speaking
- Public speaking
- Recordkeeping proficiency
- Polite communication skills
- Product sales
- Schedule management
- Sales closing
- Special events organization
- Order fulfillment
- Technical support
- Professional networking
- Meeting coordination
- Salary determination
- Internet savvy
- Contract negotiations
- Financial document preparation
- Sales strategy development
- Client interviews
Health
EXCELLENT
Language Proficiency
- ENGLISH
- AFRIKAANS
Contact Details
2832191980
Criminal Offence
NONE
Willing To Relocate
True
Personal Information
- ID Number: 000318 0439 089
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
- Driving License: YES
- Religion: CHRISTIAN
Certification
CPR
Mindfulness of Arts Therapy
Languages
English
Native or Bilingual
Timeline
Au pair
01.2021 - 04.2022
Disbursements Agent
Liberty
01.2020 - 01.2023
Matriculated - English, Afrikaans, Life Orientation, Life Sciences, Hospitality, Tourism, Mathematics Lit.
Phoenix High School
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training Services
Mixology and Bartending -
University of the Virgin Islands International Program
Continuing Education and Workforce Development -
Borough of Manhattan Community College
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