Evana Gebrekidan
Silver Spring,MD
Summary
Results-driven professional with over 16 years of diverse customer service experience, including leadership, sales, banking, hospitality, and teaching. Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Relationship Banker
Huntington Bank
09.2022 - 06.2024
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Continually boosted branch production and revenue 95% by consistently meeting all monthly and quarterly sales goals.
- Successfully resolved complex KYC and AML cases by conducting thorough investigations and ensuring compliance with regulatory requirements.
- Performed thorough analyses on credit applications, minimizing loan default risks while adhering to regulatory compliance standards.
Relationship Banker
Santander Bank
01.2019 - 04.2021
- Assisted clients with account opening, closing, and maintenance while promptly addressing inquiries and resolving issues
- Utilized CRM systems and banking software to ensure accurate client records, track sales performance, and generate management reports
- Built strong client relationships by identifying financial needs, conducting assessments, and offering personalized recommendations for banking products.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Service operations manager
Jet Stream Parking
06.2018 - 07.2020
- Implemented sales incentives and conducted performance reviews to drive business growth
- Managed high call volumes (averaging 8 calls per hour) to ensure timely client pick-up and drop-off
- Reduced operational costs by optimizing resource allocation and closely monitoring expenses.
- Optimized staff scheduling practices to balance workload distribution and minimize overtime expenses without compromising service quality or employee morale
Guest Service Agent
The Rittenhouse Hotel
12.2016 - 05.2018
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Education
BA in Literature - English Language And Literature
St. Mary's University
Skills
Financial Advising
Project Management
Loan
CRM program proficiency
Relationship building and management
Recordkeeping requirements
Policy development and implementation
Excellent Communication
Staff Management
Operational Efficiency
Certification
University of Illinois, Leadership and Management
References
AVAILABLE UPON REQUEST
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide. | Huntington Bank|
- Product Promotion - Up-sold financial products and motivated customers to upgrade current product plans.
Timeline
Financial Relationship Banker
Huntington Bank
09.2022 - 06.2024
Relationship Banker
Santander Bank
01.2019 - 04.2021
Service operations manager
Jet Stream Parking
06.2018 - 07.2020
Guest Service Agent
The Rittenhouse Hotel
12.2016 - 05.2018
BA in Literature - English Language And Literature
St. Mary's University