Qanii Barber
Huber Heights,OH
Summary
Seasoned banking professional with 16 years of diverse experience. Excelled in customer relationship growth, financial product education, and sales process discipline at Huntington Bank. Strong background in complex administrative support and financial operations management, with advanced Microsoft Office skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington Bank
01.2022 - Current
- Manage customer relationships and identify financial needs, recommending suitable banking products and services to both consumer and business clients.
- Accurately process and balance customer transactions daily, ensuring high standards of customer service.
- Resolve customer issues with a focus on service excellence, while educating customers on consumer deposit products.
- Identify opportunities for relationship growth through disciplined sales processes, follow-up programs, and referral sourcing, in addition to promoting cross-departmental referrals to enhance banking partnerships.
- Managed customer accounts, ensuring accurate transactions and compliance with banking regulations.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Executive Assistant
Gibbs Global Enterprise
01.2017 - 01.2022
- Facilitated internal and external communication, prioritizing correspondence and scheduling to ensure efficiency.
- Compiled necessary documentation and prepared materials in advance for executive meetings.
- Coordinated comprehensive travel itineraries and managed intricate administrative tasks to support organizational operations.
Accounts Receivable Agent
Cintas
01.2014 - 01.2017
- Managed effective collection efforts by conducting customer calls for accounts past 60 days due, ensuring timely payments and reduced delinquencies.
- Processed credit invoices and sales tax refunds, handled new customer credit applications and approvals, and executed credit card, ACH, and wire transactions.
- Maintained accurate financial records through daily invoicing, accounts payable tasks, and bank reconciliations, aligning with general ledger reports.
Server
Texas Roadhouse
01.2008 - 01.2014
- Greeted and seated guests, managed phone communications, and efficiently directed calls to appropriate staff members.
- Handled reservation scheduling and processed take-out orders, ensuring accuracy and customer satisfaction.
- Maintained exceptional dining experiences by attentively catering to guest needs and fostering a welcoming atmosphere.
Education
College Prep Diploma - General Studies
Wayne High School
Huber Heights, OH06.2009
Skills
- Clear interpersonal communication
- Active participation in industry associations
- Prioritization and scheduling
- Strong Interpersonal Communications
- Attention to Detail
- Resilient and adaptable in challenging situations
- Ability to Work in a Fast-Paced Environment
- Interpersonal perception
- Advanced Microsoft Office Skills
- Analytical reasoning
- Creating a Positive Environment
- Problem Solving
- Problem Analysis
- Quantitative Analysis
- Financial Modeling
- Data Interpretation
- Risk Management
- Statistical Software Proficiency (eg, R, SAS)
- Effective Communication
- Effective team engagement
- Product promotion
- Cross-selling expertise
- Goal planning
- Relationship building
- Customer Service-oriented
- Know your customer
- Revenue generation
- Branch operations
Certification
Ohio Notary Certifications
Notary
Registered July 2023
Timeline
Customer Experience Banker
Huntington Bank
01.2022 - Current
Executive Assistant
Gibbs Global Enterprise
01.2017 - 01.2022
Accounts Receivable Agent
Cintas
01.2014 - 01.2017
Server
Texas Roadhouse
01.2008 - 01.2014
College Prep Diploma - General Studies
Wayne High School
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