Dana Ciaramitaro
Macomb,MI
Summary
Proven track record in enhancing customer satisfaction, leveraging skills in cash handling and creative thinking. Excelled in building client relationships and analyzing performance to deliver tailored solutions.
Overview
8
8
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Sterling Heights, Michigan
06.2024 - Current
- Helped customers understand and use mobile applications and online banking.
- Developed and maintained strong customer relationships.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on banking products and services available.
- Opening accounts with strict adherence to Know Your Customer (KYC) Regulations.
- Handled customer transactions to ensure accurate and timely service.
- Monitor customer accounts for potential fraud patterns and escalated suspicious activity.
- Trained and coached incoming colleagues in procedures, compliance standards and performance strategies.
Server
Hamlin Pub
Shelby Township, MI
08.2023 - 06.2024
- Performed opening and closing activities, to ensure a welcoming environment for guests.
- Improved customer satisfaction by quickly addressing needs.
- Assisted in training new servers on operational procedures and menu knowledge.
- Provided exceptional service to a high volume of customers.
- Welcomed customers, provided answers to inquiries, and suggested specials to boost sales.
Server Manager
Shelby Firehouse Tavern
Shelby Township, MI
01.2018 - 05.2023
- Resolved guest complaints promptly to maintain customer satisfaction standards.
- Monitor staff performance and provide coaching experience.
- Oversee inventory for front of the house supplies and assist with orders.
- Supervised daily operations of restaurant to ensure smooth service flow.
- Coordinated staff schedules to optimize coverage during peak hours.
Education
High School Diploma -
Chippewa Valley Highschool
Clinton Township, MI06-2021
Some College (No Degree) - Business Management
Macomb Community College
Warren, MISkills
- Six years of outstanding customer service and building customer relationships
- Risk Management including but not limited to adhering to Know Your Customer (KYC) Guidelines, account and transaction monitoring and ongoing identity verification
- Excellent verbal and written communication skills
- Strong problem-solving skills, teamwork and attention to detail
- Ability to handle a fast paced high-pressure environment
- Motivated to learn and desire to grow within the organization
- Part of the HOST program at Huntington Bank, which involves training incoming colleagues
Timeline
Customer Experience Banker
Huntington National Bank
06.2024 - Current
Server
Hamlin Pub
08.2023 - 06.2024
Server Manager
Shelby Firehouse Tavern
01.2018 - 05.2023
High School Diploma -
Chippewa Valley Highschool
Some College (No Degree) - Business Management
Macomb Community College