Overview
Work History
Education
Skills
Timeline
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Evana Padi

Chicago,IL

Overview

13
13
years of professional experience

Work History

Multi-market Customer Service Agent

Portfolio Brands- COS, & Other Stories, H&M
Chicago, Illinois
03.2025 - Current
  • Provide high-quality customer support for fashion brands across phone, live chat, email and social media platforms, ensuring consistent brand voice and customer satisfaction.
  • Resolved inquiries related to orders, returns, product information and brand policies with professionalism and efficiency.
  • Maintain strong multitasking abilities while managing multiple communication channels simultaneously.
  • Adapted communication style to suit each platform, delivering personalized and timely assistance to a diverse customer base.

Multi-market Customer Service Agent

H&M- Hennes and Mauritz
Chicago, Illinois
08.2024 - 03.2035
  • Delivered customer support for H&M across phone, email and live chat channels, serving customers in the U.S and Canada, with additional support provided to Greece and Cyprus.
  • Resolved a wide range of inquiries including orders, returns, product availability and account issues while adapting communication style to different regional expectations.
  • Maintained brand consistency across all markets and platforms.
  • Demonstrated cultural sensitivity and flexibility while supporting multiple time zones and customer service protocols.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.

Mixologist Operations Lead

Starbucks Reserve Roastery
Chicago, Illinois
07.2023 - 07.2024
  • Oversaw daily bar operations, ensuring smooth service flow and a positive guest experience during high-volume shifts.
  • Supervised and supported front- and back-of-house staff, assigning tasks, managing breaks and resolving team or customer issues in real time.
  • Handle cash management duties including opening and closing registers, balancing drawers and preparing deposits.
  • Coordinated with management on inventory needs, supplier deliveries and adherence to health and safety standards.

Operation Lead

Starbucks Reserve Roastery
Chicago, Illinois
01.2023 - 07.2023
  • Oversaw daily operations of a high-volume multi-level Roastery, ensuring seamless execution across the coffee bar and retail department.
  • Led and supported a diverse team of partners, driving productivity, operational excellence and exceptional customer service.
  • Managed shift scheduling, labor planning and inventory processes while aligning with brand standards and quality expectations.
  • Acted as a floor leader, quickly resolving escalations and operational issues to maintain an elevated guest experience.
  • Partnered with store and department managers to meet sales targets, drive efficiency and ensure compliance with health, safety and food-handling regulations.

Visual Merchandiser

Starbucks Reserve Roastery
Chicago, Illinois
10.2022 - 07.2023
  • Served as key visual merchandise, curating and executing seasonal floor sets and product displays that reflect brand standards and enhance the customer journey.
  • Partnered with department managers and corporate visual teams to plan and implement merchandising updates, promotional rollouts and new product launches.
  • Maintained visual presentation consistency across multiple levels, aligning with corporate merchandising strategies and local store needs.

Barista

Starbucks Roastery Reserve
Chicago, Illinois
07.2022 - 01.2023
  • Delivered premium customer service in a fast-paced, immersive coffee environment, educating guests on rare Reserve coffees, brewing methods and Roastery-exclusive offerings.
  • Prepared handcrafted espresso beverages and curated coffee flights with precision and artistry, adhering to elevated Roastery standards.
  • Collaborated with a cross-functional team to ensure operational flow, uphold cleanliness standards and support large-scale, high traffic events and tours.

Education

Certified Sterile Processing Technician - online program

Medcerts
05-2025

Certified Phlebotomy Technician -

Phlebotomy Training Specialist
Chicago, IL
06.2022

High School -

Springs Girls’ High School
12.2015

Skills

  • Quickly adjusting to change
  • Experienced in prioritizing tasks in time-sensitive environments
  • Effective decision making
  • Eager to acquire new skills
  • Troubleshooting expertise
  • Telecommunications proficiency
  • Detail-oriented data management
  • Comprehensive documentation skills

Timeline

Multi-market Customer Service Agent

Portfolio Brands- COS, & Other Stories, H&M
03.2025 - Current

Multi-market Customer Service Agent

H&M- Hennes and Mauritz
08.2024 - 03.2035

Mixologist Operations Lead

Starbucks Reserve Roastery
07.2023 - 07.2024

Operation Lead

Starbucks Reserve Roastery
01.2023 - 07.2023

Visual Merchandiser

Starbucks Reserve Roastery
10.2022 - 07.2023

Barista

Starbucks Roastery Reserve
07.2022 - 01.2023

Certified Sterile Processing Technician - online program

Medcerts

Certified Phlebotomy Technician -

Phlebotomy Training Specialist

High School -

Springs Girls’ High School

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Evana Padi