Evan Ekstrand

• Work with department supervisor and manager to establish par levels of hospital inventory and linen
• Assist other centers with maintaining inventory levels
• Perform ordering within all hospital departments and floors
• Work with couriers and suppliers to ensure consistent service levels
• Assist team as needed in department functions
• Maintain a safe and productive work environment
• Ensure a positive and welcoming work culture for all team members
• Maintain hospital stockpile of personal protective equipment
• Work with department supervisor to achieve organization and workflow goals and streamlining

Ensure customer needs are met

Verify prep levels for store activities

Coordinate workflow for proper service

• Achieved franchise President's Club for sales and traffic growth
• Recruit a high performance team using active recruiting methods and job board leads
• Hire and develop new team members through structured onboarding and training programs
• Correct performance and document existing team members
• Develop a positive work culture through team member recognition and career/education development
• Prepare team member and management schedules based on store needs
• Monitor service times for carryout and delivery segments
• Grow sales through focus on customer service, order upsell, monitoring product quality and customer feedback
• Develop and execute a local store marketing plan using both traditional and creative outreach tactics
• Ensure customer service is at the highest level by focusing on a personalized phone experience, team member knowledge of menu, and courteous treatment
• Manage labor costs by productive scheduling and reacting to hourly business flow
• Control inventory through weekly physical audit, waste tracking, and following ideal usage trends
• Control waste through accurate forecasting, organization, and team member observation
• Monitor marketing and promotional material to prepare for business flow changes
• Ensure cash handling procedures are followed
• Audit daily promotions and cancels for accuracy
• Focus on physical safety and security of facility and ensure a safe environment for customers and team members
• Complete preventative maintenance on facility and equipment

• Documented items transported, recipient information and troubleshooting
• Maintained adherence to stringent delivery deadlines.
• Tracked delivery records with manifests using smartphones for customer signatures.

• As a contracted medical courier, deliver specimens, linen, surgery trays, supplies, and other items as needed for route service
• Took over high volume laboratory and material routes and improved customer service through corrected service times and accurate performance
• The route schedules were updated and standards upgraded with a focus on first class service and attention to detail
• Worked with laboratory supervisors and director to to reduce specimen hold time and optimize route service
• Communicate with manager of material management for opportunities for optimization
• Train new couriers on both laboratory and material management routes
• Teach fundamentals of maintaining integrity and customer service in a supporting medical role
• Created a team of subcontractors to assist with route coverage and expand to additional routes with cross training and communication
• Setup intranet portal system to share necessary team resources and document encounters which required followup
• Created written standard operating procedures for use with contracted couriers
• Created a physical route book for use in training new hires

• Maintain all company standards during shift and prepare restaurant for next day activities
• Trained three general managers in place
• Trained multiple assistant managers
• Ensure ordering, inventory, and compliance is up to date

• Additional services include mortgage, insurance, title work, and surveying., Prospected for new clients using direct mail, referrals, and open houses
• Showed prospective buyers homes
• Prepared contracts, followed up with inspections, finance, and other contingencies
• Prepared residential properties for sale using home staging techniques and best practices
• Marketed properties using multiple listing system, direct mail, reverse prospecting, and open houses
• Presented purchase offers, negotiated sale price and followed up with contingencies
• Was recognized and participated in the 90 for 90 challenge
• Won “Up and Coming” agent award for the district in 2010.

• Maintained necessary functions of restaurant operation while a search was carried out for a permanent manager.

• As youngest GM in company, took over unprofitable location and corrected deferred maintenance and sales decline
• Was recognized by Executive Vice President at annual awards ceremony as the only location with positive results in first quarter of new leadership
• Operation was stabilized and prepared for sales growth
• Staff was upgraded and a detailed local store marketing plan was implemented resulting in weekly sales increases of 10-30%
• Oversaw subsequent location remodel and additional sustainable growth.

• Middlefield, Ashtabula, and Willoughby locations,
• Functioned as store assistant manager performing ordering, training, and other required functions for a full service dine in locations
• Ensured all brand standards and service metrics were achieved

• Maintained clean and organized work area
• Answered customer questions and provided park information
• Assisted with training new team members
• Processed and shipped guest lost items claims
• Created team member schedules

• Assisted area guests on loading and unloading from lift
• Cleared snow and ice to maintain guest access
• Checked tickets of guests boarding lift
• Performed prompt post-operation shutdown procedures
• Monitored guest activity for potential safety concerns with ramp exit or lift shutdown