Evanessa Rodriguez
Miami,FL
Summary
Motivated hospitality professional with experience in front desk operations, guest services, and sales coordination within a branded environment. Recognized for strong customer relations, adaptability, and the ability to quickly learn new systems and processes, leading to early career advancement. Combines operational knowledge with a proactive approach to supporting sales efforts and delivering seamless guest experiences. Eager to continue growing within the organization and contribute to overall hotel performance.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Courtyard Marriott Coral Gables
Coral Gables, FL
10.2025 - Current
- Supported hotel revenue generation by coordinating corporate meetings, group bookings, and events while aligning with brand standards and sales strategies
- Conduct site tours for prospective clients, showcasing meeting spaces and guest rooms to drive group and event sales conversion
- Prepared and presented customized proposals and rate quotes for corporate, SMERF, government, and association segments, aligning with hotel budget, availability, and competitive market analysis to enhance sales effectiveness
- Utilize systems including FOSSE, MARSHA, Delphi, MINT (formerly MRDW), and transitioning to Power of M to manage bookings, track sales activity, and analyze performance data
- Monitor group pickup and reconcile discrepancies between systems (Delphi and FOSSE) to ensure accurate reporting and forecasting
- Managed room inventory and balanced availability to facilitate seamless group arrivals and maximize occupancy rates
- Managed airline crew reservations while ensuring adherence to monthly booking contracts
- Oversee wholesale and third-party reservations, verifying correct rates, virtual credit cards (VCC), and guest details for accuracy and compliance
- Execute pre-arrival financial processes including credit card authorizations, and post-event billing to ensure timely and accurate revenue capture
- Generate invoices and manage billing for key accounts, including wire transfers and purchase orders
- Track all sales activities, client interactions, and pipeline updates within Delphi to maintain accurate sales records
- Assist with guest service recovery efforts in collaboration with operations, enhancing client satisfaction and retention
- Collaborated cross-functionally with front desk, housekeeping, and catering teams to ensure successful execution of group stays and events, contributing to overall guest satisfaction
Front Desk Agent
Courtyard Marriott Coral Gables
Coral Gables, FL
06.2025 - 10.2025
- Delivered high-quality guest service by handling check-ins, check-outs, and inquiries while ensuring alignment with Marriott brand standards
- Managed high-volume guest interactions in a fast-paced environment while prioritizing efficiency and attention to detail
- Resolved guest concerns and service issues promptly, contributing to positive guest satisfaction and loyalty scores
- Processed reservations, payments, and room changes using FOSSE while maintaining accurate guest records and billing details
- Coordinated with housekeeping and maintenance to ensure timely room readiness and efficient guest arrivals
- Supported group arrivals by preparing key packets, verifying rooming lists, and ensuring smooth check-in experiences
- Trained new front desk associates on FOSSE procedures and guest service standards to enhance team performance
- Maintained accuracy in daily reports, cash handling, and shift balancing procedures
- Assisted sales and operations teams with special requests and group coordination.
- Ensured compliance with hotel policies, safety standards, and brand procedures in all guest interactions
Substitute Teacher/Paraprofessional
Kelly Education
Miami, FL
12.2023 - 11.2024
- Led classrooms in absence of full-time teachers, executed lesson plans, and fostered positive, structured learning environments.
- Ensured student engagement, discipline, and safety, upholding school policies and creating a supportive atmosphere.
- Adapted to various age groups, subjects, and school settings, ensuring seamless transitions and consistent learning experiences.
Fulfilment Associate
Amazon SFL2 Warehouse
Hialeah, FL
10.2022 - 10.2023
- Picked, packed, and processed customer orders, ensuring accuracy in a high-volume warehouse
- Inspected products for quality assurance and prepared items for timely shipment
- Adhered to safety protocols and productivity standards to consistently meet strict deadlines
Shift Lead
Taco Bell
Cutler Bay, FL
08.2020 - 08.2021
- Led team during high-volume shifts, delegating tasks to streamline operations and enhance customer experience
- Trained new employees and coached staff on service and food quality standards to uphold consistency
- Oversaw cash handling, compiled daily reports, and monitored inventory to ensure operational accuracy
- Promoted from Crew Member to Shift Lead in recognition of strong performance, leadership, and reliability
Service Champion Team Member
Taco Bell
Cutler Bay, FL
09.2019 - 08.2020
- Resolved customer concerns with professionalism, enhancing guest experience
- Facilitated clear communication with team members to support efficient workflow and customer satisfaction
- Consistently met speed-of-service goals in a fast-paced, high-volume setting
- Prepared food items according to brand and safety standards, ensuring quality and consistency
Education
Bachelor of Science - Crime Science
Florida International University
Miami, FL05-2023
Skills
- Sales Support & Client Relations
- Group & Event Coordination
- Reservation & Booking Management
- Front Office Operations
- Revenue Awareness & Rate Management
- Inventory & Room Block Management
- Cross-Department Collaboration
- Compliance with Policies & Procedures
- Attention to Detail & Accuracy
- Data Entry & Systems Accuracy
- Systems Proficiency (FOSSE, Delphi, MARSHA)
- Time Management & Multitasking
- Adaptability & Fast Learning
- Employee Relations & Support
- Guest Relations & Service Recovery
- Recordkeeping & File Management
Languages
Spanish
Native/ Bilingual
Timeline
Sales Coordinator
Courtyard Marriott Coral Gables
10.2025 - Current
Front Desk Agent
Courtyard Marriott Coral Gables
06.2025 - 10.2025
Substitute Teacher/Paraprofessional
Kelly Education
12.2023 - 11.2024
Fulfilment Associate
Amazon SFL2 Warehouse
10.2022 - 10.2023
Shift Lead
Taco Bell
08.2020 - 08.2021
Service Champion Team Member
Taco Bell
09.2019 - 08.2020
Bachelor of Science - Crime Science
Florida International University