Trayvon Grant
Phenix City
Summary
Motivated and people-focused leader with 5+ years of experience in customer support, operations, and team supervision. Former U.S. Navy service member known for staying calm under pressure, strengthening team performance, and improving processes. Skilled at solving problems, building relationships, and driving results through coaching, communication, and data.
Overview
6
6
years of professional experience
Work History
Sales Professional
Cintas
02.2025 - 08.2025
- Built relationships with business clients and grew territory by securing 35+ new accounts. Recognized as Partner of the Month for strong results and customer focus.
Customer Service Support Supervisor
Enterprise Mobility
11.2023 - 02.2025
- Led a team of 15 call center reps, improving efficiency and customer satisfaction.
- Coached employees using performance data and streamlined workflows that reduced resolution time by about 20% and boosted overall accuracy.
Sales Support Supervisor
Enterprise Mobility
01.2022 - 11.2023
- Supported sales operations by improving reporting processes and reducing errors by 15%.
- Partnered with sales and operations teams to keep accounts on track and provide accurate information for major business deals.
Assistant Branch Manager
Enterprise Mobility
10.2020 - 12.2021
- Managed daily operations and supported over $5M in annual revenue.
- Trained and coached team members to improve sales performance and customer retention. Handled escalations with professionalism to maintain strong customer relationships.
Area Development Coordinator
Buffalo Rock Pepsi
10.2019 - 10.2020
- Supported route planning and distribution logistics for major retail accounts. Partnered with sales to optimize product availability and improve customer satisfaction across assigned territories.
Education
Bachelor of Science - Business Administration And Management
Columbus State University
Columbus, Georgia, GA06.2020
Skills
- Customer Service & Support
- Team Leadership & Coaching
- Process Improvement
- Performance Metrics (KPIs)
- Conflict Resolution
- Sales Support & Client Relations
- CRM Tools (Salesforce, HubSpot)
- Workflow Optimization
Websites
Timeline
Sales Professional
Cintas
02.2025 - 08.2025
Customer Service Support Supervisor
Enterprise Mobility
11.2023 - 02.2025
Sales Support Supervisor
Enterprise Mobility
01.2022 - 11.2023
Assistant Branch Manager
Enterprise Mobility
10.2020 - 12.2021
Area Development Coordinator
Buffalo Rock Pepsi
10.2019 - 10.2020
Bachelor of Science - Business Administration And Management
Columbus State University