Deanna Waite
Phoenix,AZ
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Professional
Various Employers
San Antonio, TX
08.2009 - 06.2013
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed ideas for process improvement initiatives within the department.
Customer Service Professional
The Scooter Store Inc.
San Antonio, TX
06.2005 - 08.2009
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Legal Studies
University of Maryland - University College
Hyattsville, MDSkills
- Client Account Management
- Call Documentation
- Needs Assessment
- Customer Service Excellence
- Customer Data Confidentiality
- Relationship Building
- Problem-Solving Skills
- Communication Abilities
- Recovery Assistance and Support
- Interpersonal Abilities
- Patient Advocacy
- Support Group Facilitation
- Emotional Support
Certification
- Peer Recovery Support Specialist Certificate 12/29/2023
- Trauma Informed Care Certificate 01/01/2024
Timeline
Sales Professional
Various Employers
08.2009 - 06.2013
Customer Service Professional
The Scooter Store Inc.
06.2005 - 08.2009
Some College (No Degree) - Legal Studies
University of Maryland - University College