Evan Billek
Ottawa,IL
Summary
. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Professional
Bill Walsh Automotive Group
09.2022 - Current
- Provide excellent customer service to all customers who come to the dealership
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Demonstrating car functions to customers, describing options, explaining related purchasing costs and accompanying customers on test drives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Onboarding Coordinator
Toast
02.2020 - 11.2021
- Assisted first time clients with determining appropriate equipment needed for their establishment
- Conducted virtual trainings for management staff showcasing the functions of their new POS system
- Worked closely with clients to build a functional menu system for their restaurants and bars
- Performed follow up calls to ensure customer satisfaction post live date
Account Manager
Sculpture Hospitality
01.2019 - 01.2020
- Perform weekly and bi-weekly inventory evaluations for client restaurants
- Ensure timely delivery of evaluation findings and order guides to managers
- Have weekly meetings with clients to explain report findings and discuss improvement strategies.
Assistant General Manager
Francesca's at the Promenade
01.2018 - 01.2019
- Weekly liquor, beer, and wine inventories and orders
- Set up and run all events booked for the restaurant
- Run day to day operations of high-volume restaurant
- Determine weekly labor and sales forecasts.
Assistant General Manager
Jethro's BBQ
01.2016 - 01.2018
- Responsible for all day to day operations of front of house for high volume restaurant
- Part of the team that opened an 800-seat restaurant, the largest in the company to date
- Selected, hired, and trained top staff to ensure service excellence and pleasurable dining experiences
- Decreased liquor costs of sales from 24% to 21.5%.
Education
Bachelor's - Hospitality Management
Iowa State University
Ames, IA05.2015
Skills
- Sales Expertise
- Client Account Management
- Lead Prospecting
- Customer Service
- Product and Service Knowledge
- Negotiation Tactics
- Customer Relations
Timeline
Sales Professional
Bill Walsh Automotive Group
09.2022 - Current
Onboarding Coordinator
Toast
02.2020 - 11.2021
Account Manager
Sculpture Hospitality
01.2019 - 01.2020
Assistant General Manager
Francesca's at the Promenade
01.2018 - 01.2019
Assistant General Manager
Jethro's BBQ
01.2016 - 01.2018
Bachelor's - Hospitality Management
Iowa State University
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