Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evangela Brown

Washington,DC

Summary

Experienced IT professional with a strong background in healthcare systems and technology solutions. Combining a deep understanding of healthcare workflows, clinical systems, and patient data management with technical expertise in IT infrastructure, cybersecurity, and software integration. Adept at implementing and optimizing Electronic Health Records (EHR), managing health data compliance (HIPAA), and driving digital transformation initiatives within healthcare settings.

Overview

11
11
years of professional experience

Work History

Simulator Technician

F1 Arcade
Washington , DC
03.2025 - Current
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Installed new components or replaced defective parts to restore functionality.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
  • Disassembled dysfunctional machinery to perform root cause analysis and repairs.
  • Installed new appliances, wiring and machinery in homes with defective equipment.

Help Desk Support Technician

J/A Property Solutions
Washington , DC
06.2023 - 06.2024
  • Provided technical support for software and hardware issues for clients.
  • Assisted users in troubleshooting connectivity and network problems effectively.
  • Documented support requests and solutions in ticketing system accurately.
  • Managed user accounts and permissions in company systems efficiently.
  • Configured computer systems and installed applications for customers.

Medical Assistant

Maryland Oncology Hematology
Silver Spring, Maryland
04.2014 - 03.2022
  • Managed patient scheduling and appointment coordination efficiently.
  • Maintained accurate patient records in electronic health systems.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

CompTIA Security+ - Information Technology

Medtech
Washington, DC
04-2023

High School Diploma -

Spingarn Senior High
Washington, DC
06-2012

Skills

  • ServiceNow
  • Remedy
  • Active Directory
  • Medical Billing
  • Linux
  • Windows
  • VMware
  • Hardware troubleshooting
  • Software installation
  • HIPPA Compliance
  • EHR/EMR
  • Customer Service

Timeline

Simulator Technician

F1 Arcade
03.2025 - Current

Help Desk Support Technician

J/A Property Solutions
06.2023 - 06.2024

Medical Assistant

Maryland Oncology Hematology
04.2014 - 03.2022

CompTIA Security+ - Information Technology

Medtech

High School Diploma -

Spingarn Senior High

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