Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies. Recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.
Overview
15
15
years of professional experience
Work History
Regional Licensing Supervisor
Texas Alcoholic Beverage Commission
11.2013 - 09.2023
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize a balanced workflow.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Acted as a agency liaison to city, county and other state officials and industry members.
Monitored workflow to improve employee time management and increase productivity.
Evaluated staff performance and provided coaching to address inefficiencies with state laws and regulations.
Developed and created training materials for internal statewide TABC employees on legislative updates and laws.
Maintained compliance with company policies, state and local laws and objectives, and communication goals.
Enforced rules and regulations outlined in company code book to set forth expectations comprehensibly and consistently.
Assistant Supervisor, Case Manager
Health And Human Services Commission
05.2008 - 08.2013
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supported Supervisor by preparing case load production reports and collating quality documentation.
Evaluated employee performance and coached and trained to improve weak areas.
Worked with management team to implement proper division of responsibilities.
Recommended changes to policies and procedures to maximize team efficiency and productivity on case processing.
Mentored newly hired case managers on policies, procedures and laws for accurate processing of foodstamp, Medicaid and TANF applications.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX
05.1998
Skills
Schedule Development
Staff Management
Strategic Planning
Expectation Setting
Training and Mentoring
Complex Problem-Solving
Staff Discipline
Project Management
Policy Enforcement
Processes and Procedures
Languages
Spanish
Full Professional
Timeline
Regional Licensing Supervisor
Texas Alcoholic Beverage Commission
11.2013 - 09.2023
Assistant Supervisor, Case Manager
Health And Human Services Commission
05.2008 - 08.2013
High School Diploma -
Sidney Lanier High School
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