Evangelina Benitez
Houston,TX
Summary
Dedicated call center representative with expertise in high-volume customer support. Proven skills in appointment scheduling and effective communication, ensuring exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Call Center Representative
Modern Heart and Vascular
05.2023 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Trained new hires on call handling protocols and customer service best practices.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
Construction Supervisor
Self Employeed
01.2021 - 01.2022
- Supervised daily construction activities, ensuring compliance with safety regulations and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Led team meetings to discuss project progress, addressing challenges and implementing solutions.
- Monitored material inventory and procurement processes to minimize delays.
- Maintained a well-organized job site, leading to increased productivity and smoother daily operations.
Supervisor
Hayden Constrution
02.2020 - 02.2021
- Supervised daily operations, ensuring compliance with safety regulations and company standards.
- Coordinated project schedules, allocating resources efficiently to meet deadlines.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements, enhancing workflow efficiency and productivity.
- Ensured quality control through regular inspections of work completed by crew members.
- Monitored project progress, identifying issues and facilitating timely resolutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Medical Receptionist
Fulton Family Clinic
03.2008 - 05.2016
- Managed patient scheduling, optimizing appointment flow and minimizing wait times.
- Coordinated insurance verification processes to ensure coverage for patients' services.
- Implemented electronic health record (EHR) updates, enhancing data accuracy and accessibility.
- Trained new staff on office procedures and software systems, fostering a collaborative environment.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and prepared for nurse and doctor assessment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Aided with prescription refill requests.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Checked patient insurance, demographic, and health history to keep information current.
Temp Receptionist
Hughes Christensen/ Baker Hughes
09.2007 - 01.2008
- Managed scheduling for plant tours and logistics for meetings, ensuring optimal use of resources and time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Education
High School Diploma -
Jefferson Davis High School
1101 Quitman St. Houston, TX. 7700905.1998
Skills
- Problem-solving skills
- Payment processing
- Training experience
- Data entry
- Customer service
- Call center customer service
- Communicating with clients
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Modern Heart and Vascular
05.2023 - Current
Construction Supervisor
Self Employeed
01.2021 - 01.2022
Supervisor
Hayden Constrution
02.2020 - 02.2021
Medical Receptionist
Fulton Family Clinic
03.2008 - 05.2016
Temp Receptionist
Hughes Christensen/ Baker Hughes
09.2007 - 01.2008
High School Diploma -
Jefferson Davis High School