Evangelina Bueso Burgos
Flagstaff,AZ
Summary
Dynamic dental assistant with proven expertise at The Hobson Dental Group in enhancing patient care and optimizing office efficiency. Skilled in inventory management and digital X-ray proficiency, I excel in building rapport with patients, ensuring comfort, and delivering compassionate care. Recognized for consistently receiving positive feedback and fostering a welcoming environment.
Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant
The Hobson Dental Group
Flagstaff, AZ
08.2020 - Current
- Managed patient records and scheduling to optimize office efficiency.
- Streamlined inventory management processes, reducing supply costs through effective tracking methods.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Resolved guest complaints with professionalism, contributing to positive customer experiences.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed cash handling processes to ensure accurate transactions and customer satisfaction.
Nanny
Jane Becher
Flagstaff, AZ
08.2018 - 08.2020
- Supervised daily activities, ensuring safety and well-being of children in care.
- Managed schedules, including appointments and extracurricular activities for four children.
- Organized playdates and outings, encouraging social interaction among peers.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Transported children to and from school, medical appointments, and extra-curricular activities.
Accounts Receivable Clerk
The Plastic Surgeons of Northern Arizona
Flagstaff, AZ
12.2017 - 08.2018
- Processed and recorded customer payments using accounting software, ensuring accuracy in transactions.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Responded to inbound inquiries regarding accounts and payments.
- Reconciled discrepancies in financial records by investigating variances and collaborating with relevant departments.
- Assisted with month-end closing processes, preparing journal entries related to accounts receivable activities.
Receptionist
The Freeman Dental Group
Flagstaff, AZ
08.2015 - 12.2017
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated communication between patients and dental staff, ensuring timely information exchange.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained organized filing system for patient records, enhancing retrieval efficiency.
- Trained new reception staff on office procedures and software systems for seamless operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash/credit transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Education
High School Diploma -
Coconino High School
Flagstaff, AZSkills
- Office administration duties
- Patient relations
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Cross-training capabilities
- Inventory management
- Equipment sterilization
- Digital X-ray proficiency
- Infection control procedures
- Certified in CPR/AED
Certification
DANB-Radiation Health & Safety
Languages
Spanish
Full Professional
Timeline
Dental Assistant
The Hobson Dental Group
08.2020 - Current
Nanny
Jane Becher
08.2018 - 08.2020
Accounts Receivable Clerk
The Plastic Surgeons of Northern Arizona
12.2017 - 08.2018
Receptionist
The Freeman Dental Group
08.2015 - 12.2017
High School Diploma -
Coconino High School