Evangelina Chavez
Family And Community Liasion
Albuquerque,NM
Summary
Steadfast Family and Community Liasion employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Family and Community Liasion
Cuidando Los Ninos
Albuquerque, NM
02.2023 - Current
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Identified available community resources and programs for families of disabled children.
- Administered and tracked client service payments.
- Monitored and evaluated impact of social services on community.
- Developed and implemented programs to engage and empower underserved populations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored progress towards service plan goals.
- Developed and implemented strategies to enhance quality of social services.
- Coordinated with local government to provide resources to clients.
- Facilitated outreach activities to build community awareness.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Implemented and developed programs to address poverty and inequality.
- Collaborated with various stakeholders to promote social services.
- Facilitated communication between clients and other service providers.
- Assisted in developing grant proposals to support social service initiatives.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Developed and maintained accurate records of programs and services.
- Developed and maintained relationships with community organizations and agencies.
YES Staff
New Day Youth & Family Services
Albuquerque, NM
09.2022 - Current
- Administered various therapies and medications in accordance with physician orders and treatment plans
- Promoted patient and family comfort in order to improve healing and eliminate non-compliance issues during difficult recoveries
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans
- Provided patient education and answered questions about their health, prognosis, and treatment options
- Reported findings to quality departments and collaborated with the team to develop corrective actions for any deficiencies after conducting routine restraint audits
- Double-checked the data's accuracy and integrity
- Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Answered an average of 20+ calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing clients about new procedures
- Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans
- Identified Trauma and mental health conditions by conducting health screenings and reviewing patient histories
- Was in charge of patient care from admission to discharge, including patient assessments, care planning, education, and discharge support, in order to provide comprehensive care to over 12 patients on a daily basis
- Provided critical-ill patients with a skilled, timely, and level-headed emergency response
- Looked up and documented medical history and ordered school transcripts to figure out what was needed to enroll clients in school.
Care Coordinator
Abacus Retirement Solutions
Albuquerque, NM
07.2018 - 10.2019
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to better understand conditions and modify treatment plans
- Carefully selected, developed, and retained qualified employees, as well as annually training 5 new employees
- Kept track of the patient's condition, interpreting and tracking EKG readings, identifying abnormal telemetry readings, and informing team members about changes in stability or acuity
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids, and oriented patients to the unit to achieve optimal outcomes
- Completed resident assessments in accordance with current regulations and guidelines
- Offered advice
- Put in place standards and methods for evaluating the effectiveness of agency activities
- Kept track of patient reactions to drugs and meticulously documented the progress of those taking part in clinical trials
- Updated patient charts with data such as medications using Microsoft in order to keep records current and support accurate treatments
- Was in charge of recruiting, training, and managing volunteers
- Analyzed facility activities and data to properly assess risk management and improve services
- Used Microsoft excel to create and manage patient appointment schedules
- Oversaw Quality Improvement Activities (QIAs) to identify areas where performance could be improved
- Ensured that victims of domestic violence who visited urgent care clinics received proper care
- Kept track of resident responses, progress with approaches, and reported any unusual signs or symptoms to the medical staff
- Oversaw patient admission and triaging based on acuity and appropriate department admission while providing high-quality care to a diverse population
- Updated policies and procedures, ensuring that resident assessments and care were always improving.
Daycare Assistant Teacher
Grandma's Daycare
Ypsilanti, MI
05.2017 - 02.2018
- Completed the work outlined on the repair order with efficiency and accuracy
- Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project
- Recruited and trained top-notch educators and support staff to ensure program success
- Daily fuel inspections, including preloading and quality control, were something I helped with
- Worked with others to brainstorm new educational possibilities
- Assisted daycare directors by answering phones, responding to guest inquiries, and providing information about the club's services during downtime.
Education
High School Diploma -
Capital High School
08.2016 - 05.2019
Associate Degree in Criminal Justice - MS Building
CNM
Albuquerque, NM 02.2023 - Current
Skills
CCTV Data ManagementCommunications Team LeadershipGroup and individual instruction Child developmentHardware evaluation Domestic violence preventionInterpersonal and written communication Training coordinationMaterials preparation Computer-savvyStrong verbal communication QuickBooks and Raiser’s EdgeRelationship development Strong PR backgroundProcess implementation Social mediaPublic speaking Member databasesStudent progress reporting Substance abuse treatmentsDifferentiated instruction Mental health treatment programmingStudent records management Disadvantaged youth programsData entry Family therapyPlanning and coordination Suicide Prevention trainingReport writing Self-starterDocument scanning Juvenile justice system expertFirst Aid/CPR Event planningMS Office Relationship buildingTeam liaison Knowledge of medical and psychiatric terminologyRisk management processes and analysis Goal-orientedEarly childhood education Valid New Mexico driver's licenseSelf-motivated Microsoft OfficeFood preparation Records oversight and accuracyCode validation skills Sexual assault victim counselingStaff development Strategic thinkerConflict resolution Substance abuse expertiseCase managementSocial workCrisis interventionCrisis managementCertifications and LicensesFirst Aid CertificationDriver's LicenseCPR CertificationAssessmentsCustomer service — ProficientJanuary 2023Identifying and resolving common customer issuesFull results: ProficientAttention to detail — ProficientIdentifying differences in materials, following instructions, and detecting details among distractingInformationCustomer focus & orientation — ProficientResponding to customer situations with sensitivityEarly childhood development — Highly ProficientApril 2022Knowledge of the development of children ages 0-3 and of ways to foster that developmentFull results: Highly ProficientBuilding relationships for childcare providers — Highly ProficientBuilding positive and productive relationships with families of children ages 0–3Indeed Assessments provides skills tests that are not indicative of a license or certification, or continuedDevelopment in any professional field
Teambuilding
Data Entry
Decision-Making
First Aid/CPR
Active Listening
Excellent Communication
Timeline
Family and Community Liasion
Cuidando Los Ninos
02.2023 - Current
Associate Degree in Criminal Justice - MS Building
CNM
02.2023 - Current
YES Staff
New Day Youth & Family Services
09.2022 - Current
Care Coordinator
Abacus Retirement Solutions
07.2018 - 10.2019
Daycare Assistant Teacher
Grandma's Daycare
05.2017 - 02.2018
High School Diploma -
Capital High School
08.2016 - 05.2019