Evangelina Guajardo
Odessa,Texas
Summary
Dynamic delivery driver with a clean driving record and proven GPS navigation skills at JWP Logistics. Recognized for enhancing customer satisfaction through timely deliveries and effective communication. Dependable team player who consistently exceeded performance metrics, ensuring efficient package handling and route optimization while fostering positive relationships with clients.
Overview
16
16
years of professional experience
Work History
Delivery Driver
JWP Logistics
Odessa, TX
11.2023 - 09.2025
- Delivered packages efficiently to ensure timely customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times.
- Conducted vehicle inspections before each shift to maintain safety standards.
- Assisted in training new drivers on company protocols and best practices.
- Communicated with dispatch regarding delays or route changes effectively.
- Maintained accurate delivery logs and documentation for compliance purposes.
- Navigated delivery routes efficiently to ensure timely package distribution.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Communicated effectively with customers to confirm delivery details and address inquiries.
- Managed package handling, ensuring secure transport and minimal damage during transit.
- Assisted in training new drivers on route optimization and customer service protocols.
- Delivered packages to customer doorsteps and business offices.
- Collaborated with team members to improve overall operational efficiency and service quality.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Adapted to changing schedules and priorities to meet daily delivery demands.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Fostered positive working relationships with regular customers.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
Cashier
LAMA Convent Store
Odessa, TX
06.2023 - 09.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and service-related issues.
- Maintained accurate cash drawer, ensuring balanced transactions at shift end.
- Collaborated with team members to enhance customer experience during peak hours.
- Stocked shelves and organized merchandise to optimize store layout and accessibility.
- Resolved customer complaints promptly, fostering a positive shopping environment.
- Trained new staff on operational procedures and best practices for checkout processes.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented promotional displays to drive sales and increase customer engagement.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Deli Clerk
Tex Best Travel Center
George West, TX
02.2022 - 04.2023
- Managed deli operations to ensure high-quality food preparation and customer service.
- Trained new staff on food safety protocols and customer interaction techniques.
- Maintained inventory levels, coordinating with suppliers to prevent stock shortages.
- Implemented efficient workflow processes to enhance deli service speed and quality.
- Monitored food safety standards, ensuring compliance with health regulations during operations.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Wait Staff Member
Dennys Restaurant
Harlingen, TX
01.2010 - 02.2016
- Provided exceptional customer service, addressing guest inquiries and ensuring satisfaction.
- Managed dining area cleanliness, adhering to health and safety standards.
- Trained new staff on menu knowledge and service protocols, enhancing team efficiency.
- Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Implemented menu changes based on customer feedback, improving overall dining appeal.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Education
GED -
Texas South Technical Collage
Harlingen, TX05-1996
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- Heavy lifting
- GPS navigation
- Order picking and processing
- Map reading and navigation skills
- GPS operation
- Delivery scheduling
- Vehicle cleaning and maintenance
- Route planning
- Shipping and packaging
- Stocking and inventory
- Vehicle inspection
- Pre-trip and Post-trip inspections
Languages
Spanish
Limited Working
Timeline
Delivery Driver
JWP Logistics
11.2023 - 09.2025
Cashier
LAMA Convent Store
06.2023 - 09.2025
Deli Clerk
Tex Best Travel Center
02.2022 - 04.2023
Wait Staff Member
Dennys Restaurant
01.2010 - 02.2016
GED -
Texas South Technical Collage