Evangelina Rodriguez
Perrysburg,Ohio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Front of House/Hostess
Bar Louie
Perrysburg, OH
05.2025 - Current
- Welcomed guests and managed seating arrangements to optimize flow and enhance dining experience.
- Coordinated with servers and kitchen staff to ensure timely service and guest satisfaction.
- Handled reservations efficiently, utilizing reservation management systems to maximize table turnover.
- Assisted in training new host staff on customer service protocols and restaurant procedures.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Barista
Dunkin' Brands
Bowling Green, OH
11.2024 - 08.2025
- Crafted high-quality espresso beverages with precision and attention to customer preferences.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Lead Barista
Biggby Coffee Co.
Perrysburg, OH
07.2023 - 11.2024
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new baristas on beverage preparation and customer interaction standards.
- Developed and implemented strategies to enhance product quality and presentation consistency.
- Managed inventory levels, ensuring timely restocking of supplies while minimizing waste.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty to the brand.
- Streamlined workflow for barista team members by implementing effective task delegation.
Sales Associate
TJX Companies
Holland, OH
06.2021 - 05.2022
- Collaborated with team members to achieve sales goals and improve service quality.
- Provided product information and recommendations based on customer needs.
- Assisted customers in selecting products to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions.
Education
Bachelor of Science - Human Development & Family Science
Bowling Green State University
Bowling Green, OH12-2026
High School Diploma -
Saint Ursula Academy
Toledo, OH05-2022
Skills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Relationship building
- Judgment and decision making
- Communication and interpersonal skills
- Goal setting and monitoring
- Training and mentoring
Timeline
Front of House/Hostess
Bar Louie
05.2025 - Current
Barista
Dunkin' Brands
11.2024 - 08.2025
Lead Barista
Biggby Coffee Co.
07.2023 - 11.2024
Sales Associate
TJX Companies
06.2021 - 05.2022
Bachelor of Science - Human Development & Family Science
Bowling Green State University
High School Diploma -
Saint Ursula Academy