Summary
Overview
Work History
Education
Skills
Timeline
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Evangeline Bentley

Atlanta,GA

Summary

Dynamic professional with a proven track record at FedEx, enhancing customer satisfaction and team performance through innovative solutions and knowledgeable service. Excelled in multitasking and analytical thinking, driving successful projects and fostering strong relationships. Skilled in customer service and strategic project planning, also with the upbeat physicality I bring a passion for exceeding goals and leading teams to success.

Overview

8
8
years of professional experience

Work History

Fedex

Mike Sheldon
Atlanta, GA
01.2021 - 12.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Loaded packages onto pallets according to delivery instructions provided by customers.

Progressive

Maria Lopez
Macon, GA
01.2016 - 11.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted visitors and answered incoming telephone calls professionally.
  • Organized files, documents, and other materials related to office operations.
  • Maintained database of customer information including contact details, preferences, order history.
  • Developed and implemented strategies for reducing risk exposures and maximizing profitability.

Education

Bachelor of Arts - Psychology

Argosy University
Duluth, GA

Associate of Arts - Arts And Entertainment Management

The Professional Actors Studio
Buckhead, GA

Skills

  • Public speaking
  • Multitasking
  • Teamwork and collaboration
  • Analytical thinking
  • Good Telephone Etiquette
  • Customer relations
  • Cultural awareness
  • Project planning
  • Flexible and adaptable
  • Supervision and leadership
  • Analytical and critical thinking
  • Relationship building
  • Typing and written communication
  • Customer service
  • Performance reviewing
  • Character development
  • Voice acting
  • Goal setting
  • Decision-making
  • Training and development
  • Physical conditioning
  • Strength training
  • Injury management
  • Passenger security
  • Security inspection
  • Cognitive rehabilitation planning
  • Strategic project planning

Timeline

Fedex

Mike Sheldon
01.2021 - 12.2023

Progressive

Maria Lopez
01.2016 - 11.2020

Bachelor of Arts - Psychology

Argosy University

Associate of Arts - Arts And Entertainment Management

The Professional Actors Studio

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Evangeline Bentley