Evangeline Salvatore
Zefs Dockside
Clinton Township,MI
4
years of professional experience
Work History
Host
4 Years 1 Month- Welcomed guests and managed seating arrangements to optimize customer flow.
- Provided menu guidance, addressing inquiries to enhance dining experience.
- Coordinated with kitchen staff to ensure timely food service delivery.
- Trained new hosts on operational procedures and customer service standards.
- Handled reservations efficiently, minimizing wait times during peak hours.
- Monitored dining area for guest needs, proactively adjusting service as required.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Expeditor
4 Years 1 Month- Coordinated shipment schedules to optimize delivery times and reduce delays.
- Monitored inventory levels, ensuring timely restocking of supplies and materials.
- Communicated with vendors to resolve discrepancies in orders and deliveries.
- Assisted in implementing process improvements that enhanced operational efficiency.
- Trained new staff on safety protocols and operational procedures for expediting processes.
- Collaborated with cross-functional teams to streamline workflow and enhance productivity.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Evaluated supplier performance, recommending adjustments to improve service quality and reliability.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Trained new expeditors and food runners according to company policies and standards.
Server
4 Years 1 Month- Provided exceptional customer service in fast-paced dining environment.
- Prepared and served beverages and menu items efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale systems accurately.
- Maintained cleanliness and organization of dining area consistently.
- Assisted in training new servers on restaurant protocols and standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored inventory levels to support efficient stock management processes.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Runner
2 Years 5 Months- Delivered food and beverages to tables efficiently, ensuring timely service and guest satisfaction.
- Assisted kitchen staff with food preparation, maintaining cleanliness and organization in service areas.
- Collaborated with servers to manage order accuracy and expedite delivery process during peak hours.
- Engaged with customers to enhance dining experience, addressing inquiries and feedback promptly.
- Maintained high standards of food safety and sanitation in compliance with health regulations.
- Trained new employees on operational procedures and customer service expectations effectively.
- Implemented suggestions for workflow improvements, enhancing overall efficiency of food service operations.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Timeline
Host
Zefs Dockside
09.2022 - CurrentRead More
Expeditor
Zefs Dockside
09.2022 - CurrentRead More
Server
Zefs Dockside
09.2022 - CurrentRead More
Food Runner
Zefs Dockside
09.2022 - 02.2025Read More