Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elizabeth Williams

Topeka,Kansas

Summary

Welcoming Party Hostess with excellent time management and planning skills. Offering 10+years background preparing seating arrangements and table bookings and decorating and preparing party rooms for various types of celebrations. Accommodating and friendly individual dedicated to providing fun, safe environment for all guests and helping create magical memories.

Work History

Party Hostess

Hawlywood Parties
Topeka, Kansas
09.2010 - Current
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Arranged tables and seating to comfortably seat party guests.
  • Met needs of customer special requests to promote positive party experiences and build loyal clientele.
  • Prepared and served meals, beverages and desserts to party guests.
  • Cheerfully briefed customers on facility rules, amenities and party policies.
  • Adhered to strict party schedule to avoid overbooking or delay of parties.
  • Explained facility attractions to party guests and answered customer questions.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Maintained accurate supply log of party supplies and submitted purchase requests to reorder supplies.
  • Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Directed guests to correct areas for eating, dancing and other services.

Cashier

Hot Topic
Topeka , Kansas
08.2007 - 02.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Call Rep

Berlin Wheeler
Topeka, Kansas
05.2006 - 07.2021
  • Recognized and documented trends in customer calls to facilitate process improvements.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Updated customer records in CRM to document interactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Bachelor of Arts - Photography, Graphic/web Design, IT

Washburn University
Topeka, KS
05.2014

High School Diploma -

Hope Street Acadamy
Topeka, KS
05.2010

Skills

  • Safe Food Handling Practices
  • POS Inventory System Operation
  • Order Placement
  • Guest Interaction
  • Maintaining Clean Work Areas
  • Effective Multitasking
  • Food Allergies
  • Dietary Restrictions
  • Teamwork and Collaboration
  • Party Decorating and Supplies
  • Customer Satisfaction
  • Attention to Detail
  • Customer Experience
  • Special Assignments
  • Special Request Accommodations
  • Team Contribution
  • Health Code Requirements
  • Phone Inquiries
  • Machinery Upkeep
  • Billing and Payment Processing
  • Customer Service
  • Credit Card Transaction Processing
  • Providing Feedback
  • Cash Register Operations
  • Guest Experience Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team in the development of multiple projects.
  • Resolved product issue through consumer testing.

Timeline

Party Hostess

Hawlywood Parties
09.2010 - Current

Cashier

Hot Topic
08.2007 - 02.2022

Call Rep

Berlin Wheeler
05.2006 - 07.2021

Bachelor of Arts - Photography, Graphic/web Design, IT

Washburn University

High School Diploma -

Hope Street Acadamy
Elizabeth Williams