Dedicated IT professional with a strong ability to bridge the gap between technology and business, providing cost-effective options to drive operational excellence. Excel in analyzing and devising practical solutions to enhance critical workflows. Proven track record showcases expertise in collaborating with cross-functional teams, ensuring seamless integration of IT solutions to drive organizational success and efficiency.
Overview
19
19
years of professional experience
Work History
PROJECT MANAGER/SENIOR IT ANALYST - MERGERS & ACQUISITIONS (M&A)
Honeywell International, Inc.
10.2021 - 03.2025
Orchestrated a seamless $200 million acquisition, overseeing all IT-related services and ensuring a smooth integration process, mitigating disruptions, and optimizing operational continuity
Collaborated closely with global IT cross-functional product and service owners to formulate comprehensive end-to-end business IT strategies and specific plans, aligning technology with organizational goals
Leveraged expertise to enable integration planning, meticulously tracking processes for new acquisitions, and guaranteeing timely and efficient integration
Engaged with senior leadership and key stakeholders to execute strategic planning activities, ensuring the organization successfully assimilated new entities
Provided vital project management support throughout all M&A transactions, demonstrating a commitment to achieving seamless transitions and maximizing the value of acquisitions
Proven track record of successfully delivering IT projects and driving business outcomes
INFRASTRUCTURE ENGINEER
Phoenix Children’s Hospital
05.2021 - 09.2021
Proficiently troubleshot, configured, and resolved healthcare application issues on Apple iOS mobile devices, ensuring seamless functionality critical to patient care
Played a pivotal role in implementing cutting-edge endpoint infrastructure technologies and provided expert-level III technical support, enhancing system reliability
Documented, addressed, and resolved all customer incidents, issues, and requests
ENDPOINT OPERATIONS TECHNICIAN II
Phoenix Children’s Hospital
11.2019 - 05.2021
Executed comprehensive onsite and remote IT support for end-users, swiftly resolving intermediate hardware, software, and network issues across various Phoenix Children's Hospital facilities
DESKTOP/DIAGNOSTIC IMAGING SERVICE ENGINEER II
Banner Health
02.2012 - 11.2019
Spearheaded on-site desktop and diagnostic imaging support for a network of 48 urgent care facilities and five hospitals, ensuring uninterrupted operations of clinical diagnostic imaging equipment (CR/DR/X-Ray)
Executed comprehensive troubleshooting, swift issue resolution, and robust technical support for clinical diagnostic imaging equipment, fostering a seamless healthcare environment
Meticulously conducted preventive maintenance and rigorous quality assurance assessments on diagnostic imaging equipment, enhancing reliability and accuracy in patient care
Collaborated actively in equipment installations and played a pivotal role in project initiatives, encompassing clinical and medical communications technology, as well as clinical application networks
Tested digital radiographic, fluoroscopic, computed radiographic, and PACS systems, ensuring optimal functionality
IT SYSTEMS ENGINEER ICARE (TELEMEDICINE) AND FUJI SYNAPSE PACS
Banner Health
11.2010 - 02.2012
Championed technical support for transformative 'e' initiatives, including eICU and eHOSPITAL
Liaised with customers across diverse departments and devised innovative solutions while managing the Fuji Synapse PACS system
Implemented proactive monitoring and maintenance protocols for increased reliability
Actively engaged with stakeholders from multiple departments to conduct thorough research and develop effective solutions-focused strategies, contributing to the successful implementation of projects
IT FACILITY DESKTOP ENGINEER
Banner Health
08.2006 - 11.2010
Conducted on-site analysis, diagnosis, and efficient resolutions of desktop and hardware issues for end-users, ensuring minimal disruption to their workflow and bolstering operational efficiency
Offered remote desktop support via SMS to swiftly administer and resolve workstation issues; offered troubleshooting and resolutions, achieving high customer satisfaction ratings
Proficiently installed, configured, and troubleshot workstations, hardware, peripherals, and wireless technologies, streamlining IT infrastructure and enhancing overall system reliability
Actively contributed to developing long-term strategies and capacity planning, strategically positioning the organization to meet future system requirements and technological advancements
Proactively initiated open channels of communication with directors and management, consistently sharing innovative ideas and insights to improve operational efficiency
Education
MASTER OF SCIENCE - HEALTH, HEALTHCARE ADMINISTRATION
University of Saint Francis
Joliet, IL
BACHELOR OF ARTS - POLITICAL SCIENCE
Northeastern Illinois University
Chicago, IL
Skills
IT Strategic Planning
Project Management
System Analysis
M&A Navigation
Compliance and Regulation Awareness
Remote Monitoring
Complex Problem-Solving
Troubleshooting
Technical Support
Cross-functional Collaboration
Stakeholder Relations
Timeline
PROJECT MANAGER/SENIOR IT ANALYST - MERGERS & ACQUISITIONS (M&A)
Honeywell International, Inc.
10.2021 - 03.2025
INFRASTRUCTURE ENGINEER
Phoenix Children’s Hospital
05.2021 - 09.2021
ENDPOINT OPERATIONS TECHNICIAN II
Phoenix Children’s Hospital
11.2019 - 05.2021
DESKTOP/DIAGNOSTIC IMAGING SERVICE ENGINEER II
Banner Health
02.2012 - 11.2019
IT SYSTEMS ENGINEER ICARE (TELEMEDICINE) AND FUJI SYNAPSE PACS
Banner Health
11.2010 - 02.2012
IT FACILITY DESKTOP ENGINEER
Banner Health
08.2006 - 11.2010
BACHELOR OF ARTS - POLITICAL SCIENCE
Northeastern Illinois University
MASTER OF SCIENCE - HEALTH, HEALTHCARE ADMINISTRATION
University of Saint Francis
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