Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evans Appiah-kubi

Frederick,MD

Summary

Dedicated professional with a proven track record at ServiceMaster, adept in cleaning and sanitizing, and exceptional in customer service. Excelled in enhancing workplace cleanliness and client satisfaction, streamlining processes for efficiency. Skilled in managing high call volumes and maintaining meticulous attention to detail, significantly improving operational workflows.

Overview

13
13
years of professional experience

Work History

Cleaner

ServiceMaster
Westminster, MD
02.2022 - 08.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Call Center Representative

Debtrx
Frederick, MD
02.2022 - 02.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Packing Handler

Sort and Pack Inc
Gahanna, OH
11.2019 - 02.2021
  • Collaborated with team members to ensure timely completion of all orders during peak seasons.
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Increased order processing speed by maintaining an organized and clean work area.

Packer Operator

Victoria Secret
Columbus, OH
07.2016 - 08.2018
  • Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
  • Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
  • Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
  • Maintained excellent attendance record throughout tenure at the position.

Warehouse Stocker

Abercrombie & Fitch
New Albany, OH
02.2012 - 04.2015
  • Compared received packages against shipping documents.
  • Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
  • Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
  • Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.

Education

Highschool Degree - Computer Science

Briggs Highschool
Columbus, OH
05.2011

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service

Timeline

Cleaner

ServiceMaster
02.2022 - 08.2024

Call Center Representative

Debtrx
02.2022 - 02.2024

Packing Handler

Sort and Pack Inc
11.2019 - 02.2021

Packer Operator

Victoria Secret
07.2016 - 08.2018

Warehouse Stocker

Abercrombie & Fitch
02.2012 - 04.2015

Highschool Degree - Computer Science

Briggs Highschool
Evans Appiah-kubi