Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Evans Mensah

Jonesboro,GA

Summary

Service Desk Agent with 5 years of inside and field experience analyzing and solving challenging IT issues. Relentless troubleshooter with persistence and customer service orientation to leave no service problem unsolved.

Overview

5
years of professional experience

Work History

TEKsystems

IT Service Desk Agent
12.2020 - 09.2022

Job overview

  • Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
  • Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.

Ghana Telecom
Kumasi

Help Desk Support
04.2017 - 04.2020

Job overview

  • Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Opened service tickets for clients, documenting user information and description of problem.

Education

Christian service university

Bachelor's degree from Business Administration
05.2015

University Overview

Opuku secondary high

High school diploma
08.2009

University Overview

Skills

  • Help Desk
  • Software Troubleshooting
  • Technical Support
  • IT Support
  • Microsoft Windows
  • Computer Networking
  • Desktop Support
  • Network Support
  • Microsoft Windows Server
  • LAN
  • Operating Systems
  • Windows
  • Mac OS
  • Customer service
  • Microsoft Exchange
  • VPN
  • Computer Skills
  • Hardware Installation and Maintenance
  • Troubleshooting and Diagnosis
  • Software Installation and Maintenance
  • Active Listening
  • Customer Service

Timeline

IT Service Desk Agent
TEKsystems
12.2020 - 09.2022
Help Desk Support
Ghana Telecom
04.2017 - 04.2020
Christian service university
Bachelor's degree from Business Administration
Opuku secondary high
High school diploma
Evans Mensah