Summary
Overview
Work History
Education
Skills
Timeline
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Eve Camille

Summary

I aim to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I’ve learned skills in enhancing systems and aligning technical solutions with business objectives.

Overview

11
11
years of professional experience

Work History

HHA (Home Health Aide)

Comfort Keepers
04.2023 - 09.2023
  • Helping patients with personal hygiene, dressing, bathing, and other daily tasks
  • Performing basic health care services for patients, such as checking vital signs or administering medication
  • Performing light housekeeping duties, such as cooking, laundry, dishes, and grocery shopping
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.

Customer Service Representative

Quest
11.2021 - 06.2022
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tool
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Medical Lab Assistant

Integrated Regional Lab
08.2012 - 01.2021
  • Collecting and receiving blood, tissue, and other samples from patients
  • Preparing samples/specimens
  • Performing daily quality control checks
  • Maintained clean work environment by following strict sanitation protocols reducing the risk of contamination or cross-contamination between samples.
  • Enhanced patient care by maintaining accurate records of lab results and communicating with medical professionals.
  • Increased lab safety by strictly adhering to guidelines for chemical storage, waste disposal, and handling of biohazardous materials.
  • Adapted quickly to changing demands by effectively managing multiple tasks while maintaining high level of quality control.

Education

High School Diploma -

01.2007

Skills

  • Creativity
  • Leadership
  • Excel
  • Problem solving
  • Analytical skills
  • Bilingual (Haitian Creole)
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Scheduling
  • Spreadsheets

Timeline

HHA (Home Health Aide)

Comfort Keepers
04.2023 - 09.2023

Customer Service Representative

Quest
11.2021 - 06.2022

Medical Lab Assistant

Integrated Regional Lab
08.2012 - 01.2021

High School Diploma -

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Eve Camille