Eve Cutts
Summary
Proactive property management professional with 11 years of experience across commercial and multifamily portfolios. I've successfully maintained larger, high occupancy, high revenue communities through strong collections strategies and collaborative team leadership. I treat each property like my own. I genuinely enjoy what I do, and that passion shows in my consistency and commitment to creating communities people want to stay in.
Overview
11
11
years of professional experience
Work History
Senior Property Manager
Reserve Capital
Richardson, TX
04.2022 - Current
- Led commercial high rise office and self-storage operations across a 500+ unit portfolio.
- Oversaw daily operations of multiple properties, ensuring compliance with regulations and standards.
- Delivered reporting on occupancy, expenses, risk, and NOI to owners and stakeholders.
- Administered commercial lease agreements
- Served as Corporate Field Trainer, traveling to properties to train property managers.
- Collaborated with vendors and negotiated contracts, achieving cost savings while maintaining service quality.
- Handled escalated tenant issues, resolving concerns and strengthening retention.
Property Manager
Hill Country Residential
Austin, TX
05.2019 - 04.2022
- Managed a 3 asset, 612 unit Class B multifamily portfolio across the Austin MSA
- Oversaw property operations, ensuring compliance with regulations and timely maintenance requests.
- Coordinated leasing activities, including showings, applications, and lease signings to maximize occupancy rates.
- Developed and implemented marketing strategies to attract prospective tenants and enhance property visibility.
- Led initiatives for property upgrades, enhancing resident satisfaction and increasing overall market value of assets.
Assistant Property Manager
Century Apartment Homes
Aubrey, TX
02.2017 - 05.2019
- Assisted property manager with day to day operations for a 400 unit Class B multifamily community
- Managed and executed collections strategies for delinquent accounts, addressing past due balances and supporting payment resolution.
- Collaborated with legal department on eviction proceedings
- Resolved tenant complaints proactively and supported the Property Manger by reducing escalations
- Organized community events to foster positive relationships between tenants and build a sense of community
Leasing Agent → Assistant Manager
Bright Realty
Lewisville, TX
02.2015 - 02.2017
- Advanced from Leasing Agent to Assistant Manager while supporting lease up operations for a new construction multifamily community in an award winning, 2,900 acre master-planned development in Castle Hills, Lewisville, TX.
- Assisted in tenant screening processes, including background checks and credit evaluations.
- Managed rental payments.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Facilitated smooth move ins and move outs by coordinating schedules and communicating expectations clearly with tenants.
- Conducted property tours for prospective tenants.
- Inspected properties before and after new tenant move ins to schedule maintenance, cleaners, and other services.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Maintained a high level of organization within the leasing office, contributing to a professional environment.
- Kept current on local market trends in order to provide competitive pricing information to property manager.
- Tracked leads using CRM software.
- Regularly updated vacancy listings across multiple advertising channels for optimal visibility among potential renters.
- Assisted with marketing efforts to increase property visibility and attract potential renters.
Education
MBA - Buisness Administration
The University of Texas
Austin, TXMaster of Science - Clinical Psychology
Texas Woman's University
Denton, TXSkills
- Commercial & Residential Leasing
- Lease Up Operations
- Yardi, Blue Moon & CRM Software
- Eviction Assistant Legal Software
- Collections Management
- Property Accounting
- Staff Onboarding and Training
- Tenant Relations
- Maintenance Coordination
- Lease Administration
- Sales & Marketing
- Event Planning
- Retention
Timeline
Senior Property Manager
Reserve Capital
04.2022 - Current
Property Manager
Hill Country Residential
05.2019 - 04.2022
Assistant Property Manager
Century Apartment Homes
02.2017 - 05.2019
Leasing Agent → Assistant Manager
Bright Realty
02.2015 - 02.2017
MBA - Buisness Administration
The University of Texas
Master of Science - Clinical Psychology
Texas Woman's University