Evelia Apodaca Freyre
Roanoke,TX
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Diligent in Caring for Patients with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated in Previous Employement expertise, including competitive offerings, pricing, and market positioning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Team Leader Customer Service
Childrens Place Inc.
06.2024 - 11.2024
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Reduced cashier errors by implementing comprehensive training programs for new hires.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Improved team morale through regular feedback sessions, fostering an environment of open communication and support.
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
- Implemented loss prevention strategies by monitoring suspicious activity and reporting incidents to management quickly.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
- Mentored junior cashiers, providing guidance on best practices and company policies.
- Contributed to storewide initiatives aimed at increasing revenue and enhancing the customer experience.
- Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
- Participated in regular performance reviews with management to identify areas of growth opportunity.
- Assisted with merchandise restocking as needed, helping maintain optimal product availability on the sales floor.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Child Nutrition Manager
Carroll ISD
09.2017 - 10.2024
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Adapted menus seasonally to incorporate fresh produce from local farms, supporting sustainable agriculture efforts
- Completed daily closing duties by cashing out register drawers and restocking items and supplies.
- Established budgetary guidelines for food purchasing and monitored expenses closely to optimize resource allocation.
- Promoted student and staff satisfaction by serving and merchandising meals.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours without compromising service quality or employee satisfaction.
- Used Microsoft, Google Workspace, Google Drive, to prepare production sheets and maintain accurate records.
- Used Google Workspace and Google Drive , to prepare production sheets and maintain accurate records.
- Inspected all types of kitchen equipment, kitchen appliances and work areas to verify cleanliness and functional operation.
- Inventoried condiments, food and cooking supplies to verify availability of items required for meeting projected menu requirements.
- Planned weekly nutritionally balanced menus to reflect current dining trends.
- Implemented allergy-sensitive meal options to accommodate diverse dietary needs of students.
- Increased awareness of healthy eating habits through educational presentations and workshops for students and staff.
- Managed food service, food production, sanitation and staff supervision.
- Disseminated information to community agencies, school staff and students to promote increased interest in lunch programs.
- Managed food inventory for efficient use, reducing waste and saving costs.
- Cultivated a team-oriented work atmosphere, fostering strong communication and collaboration among staff members.
- Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
- Exceeded federal nutrition standards by incorporating whole grains, lean proteins, fruits, vegetables into daily offerings.
- Prepared beverage and food items to meet mandated nutritional and project meal requirements.
- Collaborated with school administrators to design menus that adhered to both nutritional guidelines and budget constraints.
- Operated POS systems to process payments and lunch cards.
- Conducted regular evaluations of kitchen equipment, ensuring timely maintenance for optimal performance.
- Developed relationships with local suppliers to ensure fresh, high-quality ingredients in meals.
- Improved student health by implementing nutritious meal plans and promoting balanced diets.
- Streamlined meal preparation processes with effective time-management strategies, increasing efficiency in the kitchen.
- Leveraged data analysis tools to track consumption patterns, making informed decisions to optimize meal planning and reduce waste.
- Monitored food service operations during meal times for compliance with safety regulations and quality standards.
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
- Assessed nutritional needs of participants to provide individual and family nutrition education.
- Performed nutrition assessments by interpreting biochemical, clinical and anthropometric data.
- Instructed children and families on appropriate therapeutic diets to help manage medical conditions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
High School Diploma -
Colleyville Heritage High School
Colleyville, TX04-2012
Skills
- Workload prioritization
- Team Management
- Cash handling expertise
- Cash Register Operation
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Business Administration
- Marketing
- Product Management
- Budget Control
- Business Planning
- Key Performance Indicators
- Financial Management
- Lead Generation
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Organizational Skills
- Hiring and Training
- Schedule Management
- Reliability
- Adaptability
- Team building
- Task Prioritization
- Web application development
- Software testing
- Continuous integration
- System Troubleshooting
- Client service and support
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Accomplishments
- Successfully recruited and trained over 10 new customer service representatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Head Trainee
Certification
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Food Service Manager certificate with an Expiration Date of 9/15/2029
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Leader Customer Service
Childrens Place Inc.
06.2024 - 11.2024
Child Nutrition Manager
Carroll ISD
09.2017 - 10.2024
- Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute.
- Food Service Manager certificate with an Expiration Date of 9/15/2029
High School Diploma -
Colleyville Heritage High School
Similar Profiles
KYAN HEATHKYAN HEATH
Intern at Childrens Place Inc.Intern at Childrens Place Inc.
Samantha MendozaSamantha Mendoza
Store Associate at Childrens Place Inc.Store Associate at Childrens Place Inc.
Kaylee EckerfieldKaylee Eckerfield
Sales Assistant at Childrens Place Inc.Sales Assistant at Childrens Place Inc.