Evelia Pasillas

• Assigned appropriate vendors for work orders for trailer, power unit repairs.
• Verified repairs completed by vendors by looking at images and comments, and flipped trailer/power units to active and healthy for units to be available for Amazon sites.
• Answered calls from vendors for assistance on location, contact information, and approving or not approving additional repairs.
• Contacted Amazon sites when unit needs repairs, but located at a dock door.
• Uploaded DOT documents for trailer and power units.
• Deep-dived units that were unavailable for sites created work orders for repairs, if needed, and flipped units to active and healthy if no defects were found.
• Called or emailed vendors for updates on open work order for units.
• Answered calls from vendors to get estimates on repairs, approved or not approved.
• Researched sim tickets reported from sites that confirmed repairs completed, researched open work orders for unit, flipped units to active and healthy if confirmed.

• Assisted in post-event tasks including teardowns or clean-ups to ensure the venue remained in pristine condition for future concerts.
• Answered customer questions and pointed individuals in right directions.
• Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
• Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
• Monitored guests for compliance with safety and security protocols, raising any issue with security.

• Resolves issues in a timely manner
• Perform deep research, using Amazon tools, for scenarios like (finding purchase orders for items, overages, items not on purchase order, barcode not linking to item, etc)
• Submit trouble tickets and LAF forms
• Shared information and resources to support problem-solving strategy
• Engaged in problem-solving dialogue to assess for additional resources available

Stow Problem Solver

• Kept track of queue count and backlog count using Excel spreadsheet
• Added or deleted items that were not physically or virtually in totes
• Printed asins for items with damaged labels

Inbound Prep/Pg

• Problem solved work in prep, made sure we met the quota for the day, by helping preppers with their items and maintaining FIFO.
• Kept track of head counts needed and work coming in for prep.
• Prep certify products adding correct prep needed for products

Outbound Pick

• Cross trained to pick, to help outbound when needed. Picked customer orders quickly while also using 6 sided check, ensuring accurate items are being pulled

ICQA

• Counted items in bins to ensure that everything the inventory system thinks is there, has actually been accounted for.

Facilities/Parts Room

• Inventory counts of parts used in the building. Provided technicians parts needed to fix units
• Provided assistance for ordering parts needed

• Procedures, policies and regulations to promote safe working environment
• Assisted general manager with operations game plan and company initiatives implementation
• Handled cash, credit card and check transactions
• Resolved customer complaints immediately, escalating those that required additional assistance
• Coordinated inventory, stocking, and ordering
• Assisted customers with planning cake vision, including color, theme and size
• Answered phone calls, put in orders and handled customer disputes or complaints
• Used pastry bags and tips to pipe messages and decorative roses onto cakes
• Decorated cakes for special occasions, showers, birthdays and christenings
• 8 years cake decorating experience