Evelin Aguilar
Las Vegas
Summary
Dynamic and dedicated professional with a proven track record at MGM Grand Spa & Salon, excelling in customer service and teamwork. Adept at problem-solving and critical thinking, I effectively managed appointment scheduling and enhanced guest experiences. Committed to fostering a welcoming atmosphere while maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
MGM Grand Spa & Salon
Receptionist Jobs
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained cleanliness and organization of reception area, enhancing client comfort.
- Collaborated with spa staff to coordinate treatment schedules effectively.
- Addressed client inquiries and resolved issues promptly to ensure satisfaction.
Spa Host
Receptionist Jobs
06.2023 - 03.2024
- Greeted and assisted guests, ensuring a welcoming atmosphere in spa environment.
- Managed appointment scheduling using industry-specific software to optimize service flow.
- Provided detailed information about spa services and promotions to enhance guest experience.
- Coordinated with therapists and staff to ensure timely service delivery and customer satisfaction.
- Trained new team members on operational procedures and customer service expectations for consistency.
Midway Operator
Arcade
11.2022 - 06.2023
- Operated and maintained arcade games, ensuring optimal functionality and guest satisfaction.
- Monitored gaming area for compliance with safety standards and regulations.
- Assisted in troubleshooting technical issues, providing timely resolutions to enhance player experience.
- Conducted regular inventory checks of game supplies and equipment maintenance needs.
Lifeguard
Lifeguarding
06.2022 - 11.2022
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and rescue assistance.
- Conducted regular safety drills to maintain readiness among team members.
- Educated patrons on pool rules and safety procedures for enhanced awareness.
Education
College of Southern Nevada
Las Vegas, Nevada, NVHigh School Diploma -
Del Sol Academy of The Perfoming Arts
3100 E Patrick Ln, Las Vegas, NV 8912005-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MGM Grand Spa & Salon
Receptionist Jobs
03.2024 - Current
Spa Host
Receptionist Jobs
06.2023 - 03.2024
Midway Operator
Arcade
11.2022 - 06.2023
Lifeguard
Lifeguarding
06.2022 - 11.2022
College of Southern Nevada
High School Diploma -
Del Sol Academy of The Perfoming Arts